Please note, the ideal candidate for this role will need to be located in a commutable distance from our corporate office in Mooresville, NC or be open to relocation, as eligible.
Your Impact:
The primary purpose of this role is to drive improvements and consistency for the Lowe's Drop Ship customer experience. The Dropship Sr Analyst role will be the primary owner of their given business unit. They will focus on driving projects that contribute to improvements in seller and internal performance and profitability. Functions of the role include generating dropship/third party seller data analysis, driving key projects, monitoring and driving seller On-time and Fill Rate performance, inventory management, managing dropship/third party seller inquiries and building relationships with sellers and other cross functional stakeholders within Lowe's. Overall, this role contributes to online business segments that play an important role in moving the online business forward by driving ongoing improvements. The successful candidate will be an individual who can identify and support strategic improvement initiatives for seller performance, while being able to dive deep into areas of opportunity and develop solutions and processes towards improvements. This associate will work cross-functionally with multiple technical and operational teams within Lowe's organization and drive projects and partners to complete execution.
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What You Will Do:
• Act as business owner for identified business unit, treat area as your own personal business.
• Lead data driven projects from definition through interpretation and execution stages.
• Analyze sales data and dropship/third party seller compliance data (ship on time, cancels, etc.) to understand trends and provide valuable and actionable insights regarding the data.
• Partner with dropship/third party seller community to identify process gaps and provide solutions on how to close identified gaps.
• Assist management team with special projects and process improvements. • Liaison between core teams at Lowe's to ensure that seller issues are resolved quickly.
• Partner with core teams at Lowe's and within the dropship/third party seller network to improve seller performance and provide teams with data and metrics to ensure dropship/third party seller performance is considered in business decisions
• Prepare management level reporting to support key metrics and initiatives. Reporting should track performance to the goals and where applicable build automation.
• Communication with dropship/third party sellers in efforts to drive ship on time improvements and reduce cancellations in partnership with internal teams.
• Analyze product productivity and dropship/third party seller performance to provide insight into assortment growth and rationalization.
• Analyze dropship/third party seller performance pertaining to cost of shipping to improve profitability.
• Use data to track packages from point of shipping to the customer's door or store and provide insights to improve deliver on time performance.
• Collaborates with the India team to ensure they are aligned on projects, timelines, etc.
• Develop and execute plans with Digital Commerce team and cross-functional teams. Ensure that work is completed on time and raises risks and issues that could cause delays to the work.
• Plan, build, and execute communication related to initiatives, capabilities, features, and improvements to ensure business teams are appropriately informed. Teach peers and working teams about components and importance of online business segment. Seek feedback.
• Identify tools and support needed to complete individual work assignments on time and with high quality.
Required Qualifications:
• Bachelors Degree in Business Administration, Marketing, Operations, Computer Science, Finance, Supply Chain or related field (or equivalent work experience in a related field).
• 4-5 years Experience in online/retail merchandising, supply chain, dropship/third party seller/project management or business operations
Preferred Qualifications:
• Experience in a corporate setting
• Experience in retail
• Dropship Experience
• Supply Chain Experience
• Business/Digital Analytic Experience
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range for CA, CO, HI, NJ, NY, DC, IL, WA: $70,400.00 - $117,400.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.