What You Will Do
The Pro Solution Center Representative II is primarily responsible for generating quotes, orders, and processing returns of both simple and complex orders, product crossover requests and customer escalations. The Pro Solution Center Representative II collaborates directly with Level I support, Pro Customers, Pro outside sales and store employees to complete work in a timely and accurate manner. To be successful, the Pro Solution Center II Representative must have foundational knowledge of phone and computer systems and common customer service practices.
Responsibility Statements
• Process simple and complex quotes, orders, and returns by various forms of external means such as incoming calls, email, and web chat.
Want more jobs like this?
Get Business Operations jobs in Houston, TX delivered to your inbox every week.
• Informs customers of sales promotions while also suggestive selling product lines.
• Resolves product or service questions while determining the best solution within standard company timelines.
• Partners with shipping, receiving and transportation to troubleshoot issues and communicate to outside sales or external customers accordingly.
• Maintains a positive, empathetic, and professional attitude toward internal and external customers.
• Strives to be the single point of contact for various requests from outside sales including customer quotes, order placement, product sourcing, shipment tracking, and other requests.
• Works within system-based work queue to identify activities ready for review.
• Sends, receives, and responds to questions from Pro Customers, stores and Pro outside sales reps related to quote and order details.
• Adds product and/or promotional information to a quote as well as any additional labor items and associated charges needed.
• Provides feedback to Supervisor regarding the process of stores qualifying customers to help determine gaps in the process.
What you Need to Succeed
Minimum Qualifications
• 2 years' experience in a call center, office administration, high volume retail, service support, or similar work environment.
• Experience processing specialty orders.
• Excellent written and oral communication skills.
• Basic math and reading comprehension skills.
• Basic computer skills, including working knowledge of Microsoft Office.
• Ability to problem solve with a positive, can-do attitude.
• Ability to multi-task, prioritize and manage time effectively.
• Ability to stay calm with all customers seeking resolution to a problem by providing support and superior customer service until resolution is met.
Preferred Qualifications
• Infor Cloud Suite Experience
Pay Range for CA, CO, HI, NJ, NY, DC, IL, WA: $20.28 - $33.81 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range for CA, CO, HI, NJ, NY, DC, IL, WA: $20.28 - $33.81 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.