Knowledge Base Sr Specialist

Your Impact

The primary purpose of this role is to capture, update, format, and upload to the knowledge base process documentation including workflow diagrams, standard operation procedures, help guides, articles, work instructions and other content documents using direction from the respective COE's and subject matter experts. The Knowledge Base Sr. Specialist administers and uploads HR policy updates based on overall direction from the Associate Relations team. This role is also responsible for the regular review of the knowledge base to ensure information is updated and the structure of the knowledge base reflects the needs of the business. The Knowledge Base Sr. Specialist administers, maintains and updates knowledge articles (FAQs, presentations, practice guidance, and other HR documents) based on content direction from the respective functional team. This role works closely with leadership and functional teams to build relationships and continuously gain a deeper understanding of the division's process documentation to meet business needs.

• Responsible for capturing, updating, formatting, and uploading (to the knowledge base) process documentation (workflow diagrams, standard operation procedures, knowledge articles, work instructions, etc.) using content direction from the respective functional teams.
• Responsible for administering and uploading HR policy updates based on direction from the Associate Relations team
• Administers knowledge articles (FAQs, presentations, practice guidance, and other HR documents) based on content direction from the respective functional team.
• Partners with functional teams to understand business needs and ensure that knowledge base content meets organization standards
• Supports the design of new knowledge distribution policies and encourages use of new practices.
• Schedules and performs regular reviews of the knowledge base to identify areas that need to be updated/expanded. Liases with content owners on aged content to update and improve.
• Reviews the structure of the knowledge base on a regular basis to ensure that it reflects the needs of the business and adheres to established guidelines.
• Reviews knowledge base usage and article ratings/feedback.
• Synthesizes information assets for associate education, communication, and other training initiatives.

• High School or GED
• 4 years progressive experience in the ability to share information through classified networks using collaboration tools
• 4 years progressive experience in business process design, requirements analysis, and change management
• 4 years experience and knowledge of software systems and hardware systems

• Bachelor's Degree Business, Knowledge Management, Computer Science, Information Technology, Communications, or other related field
• 2 years progressive experience in the ability to share information through classified networks using collaboration tools
• 2 years progressive experience in business process design, requirements analysis, and change management
• 2 years experience and knowledge of software systems and hardware systems