Job Summary
The primary purpose of this role is to investigate non-complex employee complaints/concerns escalated through the Company's open-door process. This role will also provide management with feedback on disciplinary documents (performance improvement plans and correction action reports) that management has prepared and approve documents in preparation for management to deliver the documents to associates.
Key Responsibilities
- Investigates non-complex employee complaints brought forward and ensures compliance to regulatory policies and procedures
- Reviews and approves all corrective action reports and performance improvement plan documents
- Assumes ownership for investigative case assignments and monitors the status and progress in the case management system.
- Maintains required documentation within Lowe's case management system including intake and investigation notes, supporting documents and final reports.
- Partners with the HR policy team to create, maintain and update knowledge base articles and company policies in accordance with information gathered from cases.
- Identifies trends in complaint cases to recommend training opportunities that would improve compliance with company policies and organization standards.
- Maintains confidentiality of all information contained within all cases.
- With guidance from the Associate Relations Director, provides support for the execution of RIFs and other reorganization activities.
- Individual Contributor
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Required Qualifications
- Bachelor's Degree Human Resources, Labor Relations, Industrial Relations, Business or equivalent
- 3+ Years Multi-state, multi-location environment
- Equivalent years of experience without a degree
- 3+ Years Experience in an HR Generalist, Employee Relations or a related role conducting complaint investigations related to Federal, State, Local employment and labor laws for multi-site organization
- Experience gathering, researching, analyzing and resolving complex employee relations issues (including conduct, performance, and policy violations)
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Pay Range: $58,100.00 - $96,900.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines.
Pay Range: $58,100.00 - $96,900.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.