Professional Services, Austin, TX
About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in Austin, TX. Our office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
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LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees' well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.
To learn more about life at LogicMonitor, check out our Careers Page .
What You'll Do:
LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row!
As a Sr. Solutions Engineer, you will lead the delivery of LogicMonitor's most advanced and complex technical solutions for our customers. You will be a key member of the Professional Services team, working directly with customers and collaborating closely with our Customer Success Management, Tech Support, and Training teams. In this role, you will take on the most challenging projects, with a strong focus on supporting enterprise customers and driving internal initiatives.
Here's a closer look at this key role:
- Lead the deployment of large, complex Professional Services engagements.
- Identify product gaps, feature requests or issues, and communicate them to the Product and Development teams.
- Deploy custom integrations within and outside the LogicMonitor platform using REST APIs.
- Share and advocate for technical best practices and lessons learned with peers.
- Stay updated on new product features, changes, and enhancements by leveraging internal resources and teams.
- Act as sounding board for Solutions Architect in scoping large, complex customer engagements.
- Plan and prioritize deliverables using an iterative development approach.
- Design, document, code, and test technical solutions for new tools, automations, or system enhancements.
- Implement solutions following agile software development methodologies.
- Work with customer requirements to deliver automation products that support professional services' growth.
- Analyze business requirements to envision system features and functionalities.
- Troubleshoot and resolve automation or application issues.
- Mentor team members on complex scripting concepts, such as Big O notation, multi-threading, cookie management, and data caching.
What You'll Need:
Minimum Qualifications:
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- Bachelor's degree in Computer Science or a related field, or equivalent experience.
- 4+ years of software development experience in commercial or enterprise applications.
- 3+ years of experience as a developer in Python, Go, Java, or JavaScript.
- Strong understanding of programming concepts and debugging methods.
- Solid knowledge of modern web architectures, microservices, and APIs.
- Familiarity with AWS services and other cloud platforms.
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Anticipated Application Close Date: 11/12/2024
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LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page .
Base Salary Range
$104,265 - $133,000 USD