Job Title: Technical Event Support Specialist
Department: Technology Service Desk
Reports To: Senior Manager, Tech Service Desk
Job Overview:
As a world-renowned cultural institution, Lincoln Center for the Performing Arts is dedicated to presenting exceptional performing arts experiences to audiences. The Technology Services department plays a pivotal role in the successful execution of events and performances across nearly every artistic form and genre, from free educational programming to large-scale, multi-day corporate activations. This team serves Lincoln Center's iconic venues-including Alice Tully Hall, David Geffen Hall, and Damrosch Park-as well as other off-campus and outdoor spaces.
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The Technical Event Support Specialist ensures the seamless operation of IT and technology systems for Lincoln Center events. This role involves setting up, maintaining, and troubleshooting event-specific IT infrastructure, including networking, audiovisual (AV) systems, and other technical resources. The ideal candidate is a proactive problem solver with exceptional IT expertise and the ability to thrive in a fast-paced, event-driven environment.
Key Responsibilities:
- Collaborate with production staff and the network infrastructure team to plan and set up temporary IT infrastructure for events, including network switches, cabling, Wi-Fi SSID configuration, and outdoor or non-traditional event spaces.
- Support and troubleshoot network connectivity for event-critical systems, such as AV equipment and point-of-sale devices.
- Serve as an on-call technician during performances to promptly resolve IT-related issues and ensure seamless operations for guests, performers, and staff.
- Work closely with stage crews, event production staff, and the network infrastructure team to ensure uninterrupted network and device performance, addressing IT needs clearly and effectively.
- Perform routine checks and preventive maintenance on venue-specific IT systems and devices to ensure readiness for future performances.
- Maintain and document inventories and technical specifications for event-specific IT equipment, including switches, cables, mobile devices, and point-of-sale devices.
- Provide technical support and training to event staff on IT systems and equipment, creating clear internal and external-facing documentation as needed.
- Advocate for end-user needs by incorporating feedback into service improvement plans.
- Collaborate with outsourced and remote Level 1 Service Desk operations to ensure effective escalation and seamless coordination with onsite staff.
Qualifications:
Education and Experience
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 3-5 years of experience in IT support, preferably in an event or performance production environment.
Technical Skills
- Proven expertise in Windows and macOS environments, networking concepts, and event management platforms.
- Proficiency in network troubleshooting, including VLANs, Wi-Fi configuration, and DHCP.
- Familiarity with enterprise networks and wireless systems, including related hardware and software solutions.
- Experience with audiovisual systems and their integration with IT networks.
- Experience with tools like Microsoft Intune, Jamf, or other mobile device management (MDM) solutions is a plus.
Soft Skills
- Strong commitment to delivering exceptional customer service and enhancing the user experience.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- Strong interpersonal and communication skills for collaborating with non-technical staff and external vendors.
- Ability to multitask and manage competing priorities in a dynamic environment.
Preferred Qualifications:
- CompTIA Network+ Certification.
- Experience with project management tools and software.
- Prior experience in a performing arts organization.
Working Conditions
- This role requires flexibility, including evening, weekend, and holiday work, based on the event schedule.
- Frequent physical activity, including lifting and moving heavy equipment (up to 50 lbs).
- Work environments include both indoor and outdoor event spaces, which may involve varying weather conditions.
What is Lincoln Center for the Performing Arts?
Lincoln Center for the Performing Arts (LCPA) is the world's leading performing arts center in the heart of New York City. In these times of heightened anxiety and vigilance, we are holding on to the important role the arts play in our lives: they nourish our hearts and minds, teach us valuable lessons and critical skills, and help us create community. We are resolved not to lose sight of what connects us, and we hope you will consider joining our talented, diverse team.
We are:
1. The manager of the Lincoln Center Campus.
- We are part of 16 acres of activity and one of eleven amazing resident organizations
2. A leading Arts Presenter.
- We curate a number of series showcasing music, dance, and theater
3. An Education Hub.
- We have reached 20 million students, educators, principals, and community members
Who are our people?
Lincoln Center is a diverse team of dreamers, collaborators, and entrepreneurs who use unique platforms in the heart of New York City and beyond to advocate for the transformative impact of artistic experiences.
Lincoln Center People imagine and create in concert with this mission by founding President John D. Rockefeller III - "The arts are not for the privileged few, but for the many. Their place is not on the periphery of daily life, but at its center."
Lincoln Center welcomes applicants from all sectors who agilely solve problems, show up as they are, and can't stop innovating.
What's the news?
Get Ready for ‘Summer for the City'
- Lincoln Center's Summer Festival to Focus on Civic Bonds
- Lincoln Center announces free shows and concerts for 3rd annual 'Summer for the City'
- Lincoln Center's ‘Summer For The City' Fest Returns This June With 200+ Fun, Free Events
- Festival Orchestra of Lincoln Center Is Set
Campus Happenings
- Earth month brings music outside at Lincoln Center
- 'Rent' Is Coming Back To New York In A Uniquely Reimagined Form
- Chef Kwame Onwuachi Explores His Roots, and His New York Upbringing, at Tatiana
- Henry Timms Wants to Tear Down Walls at Lincoln Center
Legacies of San Juan Hill
- Before Lincoln Center, San Juan Hill Was a Vibrant Black Community
- Lincoln Center Launches San Juan Hill Project Digital Hub To Remember the Lost Urban Neighborhood
- Lincoln Center lanza plataforma para rescatar la cultura de un barrio negro
- Chef Kwame Onwuachi Explores His Roots, and His New York Upbringing, at Tatiana
Who is our President and CEO?
Mariko Silver
Join us!
It is the policy of Lincoln Center to ensure equal employment opportunity without discrimination or harassment on the basis of race, creed, color, national origin, sex, age, religion, disability, marital or civil partnership/union status, familial or caregiver status, alienage or citizenship status, sexual orientation, gender identity or expression, pregnancy, military or veteran status, genetic information, predisposition, or carrier status, unemployment status, domestic violence, sexual violence, or stalking victim status, or any other characteristic protected by federal, state, or local law. LCPA is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.