About the role:

Liftoff is seeking a Billing Specialist that will help in the development of a world-class receivables operation. This person will work cross-functionally with our Corporate Accounting, Commercial Finance, Deal Desk, Sales, and Customer Success teams to ensure the timely and accurate billing of customers, collections, and reconciliations.  Your attention to detail, adaptability, and process improvement skills will ensure we can provide a great customer and billing experience, while supporting Go-To-Market and Revenue initiatives.

The Billing Specialist will be part of the Accounting Organization and report directly to the Accounts Receivable Manager. It’s an incredibly exciting time for our team, as Liftoff continues to tackle new challenges in a fast-paced, growing environment. Come join us and help grow our financial operations team!

Location:

This role is eligible for remote-first work based in US states where we have an entity. All US timezones eligible.
US office locations: Redwood City (HQ), San Francisco, Los Angeles, Costa Mesa, New York City.

How you will make a difference:

• Coordinate daily billing operations and partner with accounting on revenue recognition best practices to ensure precise billing.
• Assist with the creation and review of our invoices on day 1 every month across multiple Business Units. Requires a working day on the 1st of the month, every month.
• Own completeness and review of all pre-billing activities from opportunity creation to onboarding new customer to our Netsuite ERP
• Map new campaigns generated by our Liftoff platform into our billing systems on a weekly basis.
• Create credit memo records in NetSuite to correspond with Salesforce “Makegood” tickets submitted by account executives.
• Communicate with customers and resolve any disputes or issues related to billing and collections through delegated inboxes.
• Onboard new customers based on fully executed contracts from SFDC into NetSuite
• Identify opportunities for process improvements and lead initiatives to enhance billing efficiency and accuracy.
• Help implement new technologies to streamline billing operations and enhance the customer experience.

Who you are:

• 1-3 years of experience in billing operations, accounts receivable, billing, manual invoicing
• Bachelor's degree
• Intermediate or advanced Excel skills required (Pivot Tables, Index Match, Sum If, etc.).
• Experience with Netsuite, Salesforce, Tesorio, Looker, Tableau, or other leading AR/GTM platforms is a plus.
• Must be able to thrive in a fast-paced, innovative environment including ability to remain flexible, be forward-thinking, resourceful, and efficient while interacting with internal and external stakeholders.
• Experience in solving multiple and complex challenges through critical thinking and cross-functional collaboration.
• Well-developed quantitative and analytical skills.
• Extremely organized with good project management and time management skills.
• Deep attention to detail, deadline driven, with strong organizational skills, and understands big picture concepts.
• Articulate communication style adaptable to the audience.
• Knowledge of accounting principles and practices.

Liftoff's Compensation Strategy

Liftoff's compensation strategy includes competitive market rate along with equity and benefits and perks that will give our employees what they need to do their best work. In order to ensure teams are compensated fairly for the work performed, we map out specific levels and take into consideration the cost of labor within each location. Liftoff provides employees a total compensation package of competitive market salaries, equity, health and wellness stipends, medical benefits associated with your country of residence. The base compensation will vary based on location, experience as well as level.

The pay range for this position in the US depends on the location and falls in the following zones:
SF Bay Area, New York City, Los Angeles, Orange County: $34-40/hr
Seattle/Olympia, Austin, Boston, San Diego, Santa Barbara: $31-37/hr
All other cities in our approved to hire states: $28-34/hr

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

Please see the independent bias audit report covering our use of Covey here.