Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description
Under limited supervision, manages, investigates, and facilitates Emergency Mitigation Services (EMS) coordination for assigned EMS activities. Manages calls, desktop activities and inventory levels appropriately. Handles a high volume of program vendor and many non-program vendor EMS assignments with payment authority up to $50,000. Assists unit in the resolution of escalated EMS concerns. Provides policyholders, vendors, and field partners with quality customer service.

• Responds to inbound calls from water mitigation vendors and makes outbound calls as appropriate. Writes complex water damage mitigation estimates, including losses that involve mold and asbestos.
• Collaborates with internal and external stakeholders on invoices for claims involving program or non-program vendors.
• Ensures resolution of vendor and policyholder escalations. Manages resolution of escalated reassignments.
• Reviews routine and complex EMS invoices for accuracy in accordance with vendor estimating guidelines, service level agreements and/or IICRC guidelines and negotiates with vendors, public adjusters and/or customers.
• Conducts reviews to ensure appropriate documentation is secured from vendors. This includes dry logs, photos and other related EMS documents.
• Issues payments to vendors and/or policyholders up to $50,000.
• Assists with training of less experienced staff and handles special projects as assigned

• Strong written and oral communications skills required
• Good interpersonal, organizational, investigative and negotiation skills required
• Customer service experience required
• 3-5 years of prior work experience in insurance and/or dealing with specialty mitigation
• Knowledge of water damage restoration required
• Capable of writing complex structural damage estimates or water damage mitigation estimates
• Demonstrated ability to handle claims of high complexity and exposure, including claims involving mold and asbestos
• Ability to perform tasks involving PL and Safeco brands
• Bachelors Degree plus an established record of strong property or water damage restoration experience preferred
• Has completed some advanced Water EMS training, which may include WRT and/or ASD certifications
• AMRT certification is preferred
• Licensing as required

• California
• San Francisco
• Los Angeles
• Philadelphia