Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Description
Job Description
The Service Analytics and Enablement team is seeking a Senior Business analyst to join the CSC Analytics team within the Claims & Service Insights and Solutions organization.
Want more jobs like this?
Get jobs delivered to your inbox every week.
As an analyst within the Claims Service Center (CSC) you will support claims outcomes through analyzing FNOL quality, working closely with the business to identify trends and to monitor process improvements, as well as supporting the frontline operation KPI and efficiency. This role will give you exposure to both the claims and service operations, allow you to drive analyses from both standard datasets and new metrics, and frequent experience presenting to CSC leadership and other departments.
Responsibilities:
- Works with other departments and collaborates within the team to support CSC and FNOL Intake initiatives, as well as visibility to frontline performance.
- Deliver insights and recommendation to stakeholders to influence strategy (such as vendor outsourcing strategy) and operational (such as KPI improvement) decisions
- Compiles information and analyzes qualitatively and/or quantitatively, identifies opportunities and implements improvements to current processes and tools to automate and deliver impactful analyses.
- Based on analysis, develops reports, proposals for action or implementation plans as necessary and presents supervisor or manager.
- Works with other departments to coordinate interdepartmental activities in order to ensure that Liberty meets customer expectations.
- Meets with supervisor to discuss project status, surface roadblocks, and present recommendations, as well as performs special projects as requested.
- Bachelor's Degree plus a minimum 3 years, typically 4 or more years of experience, or equivalent, is required.
- Mathematics, Economics, Statistics or other quantitative field are preferred fields of study.
- Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques.
- Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, Emblem).
- Must have good planning, analytical, decision-making and communication skills. Solid understanding of business to improve business outcomes.
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
- California
- Los Angeles Incorporated
- Los Angeles Unincorporated
- Philadelphia
- San Francisco