Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Description
Join the Omni-Channel and Self-Service analytics team!
Our team focuses on optimizing and enhancing the Digital Service Website for both Liberty Mutual and Safeco. As part of the team, you will partner with product owners, peer analysts, and leadership to evaluate adoption, usability, and effectiveness of the customer experience among the many self-service applications that exist on the website (online payments, endorsements, etc.). As the company pivots back to growth, this role may also focus on evaluating opportunities for cross selling, upselling, and retaining current customers. Your analysis will deliver actionable insights to help achieve our business goals and deliver exceptional service to our policy holders.
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The team is seeking a highly motivated individual with a strong analytical background, knowledge of the business, experience creating and using analytics in SAS/SQL/Web Analytics, and has the ability to foster strong relationship and manage stakeholders effectively.
This position may be hired as Sr. Analyst or Consultant. Your background and qualifications will be evaluated against the skills and experiences required for the position.
Responsibilities:
- Works with other departments and collaborates within team to support omni-channel initiatives that utilize similar customer level data and online experiences.
- Collaborates with Product owners to evaluate and monitor product releases through A/B tests and quantitative analyses.
- Assists with prioritization of data requirements/data strategy to enhance or create new data to enable the business to make future business decisions.
- Identify opportunities and implement improvements to current processes and tools to automate and deliver impactful analyses.
- Meets with supervisor to discuss project status and present recommendations performs special projects as requested.
- Mentor junior analysts and support team culture and development.
Qualifications
- Bachelor's Degree plus a minimum 3 years of experience, or equivalent, is required.
- Mathematics, Economics, Statistics or other quantitative field are preferred fields of study.
- Knowledge of data sources, tools and common statistical principals.
- Ability to analyze and present data, visually and verbally, to guide conversations with business leaders.
- Ability to build analytic tools that will be used by business teams to analyze results and opportunities.
- SAS/SQL experience required, Snowflake experience preferred. Experience with web analytics tools (Google, HEAP, Adobe, etc.) a plus.
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
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- Los Angeles Incorporated
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