Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description
Manages, investigates and resolves large loss Property claims under minimal supervision. Provides policyholders with exceptional customer service on high profile/high exposure claims. Claims are frequently non-livable dwelling assignments. May assist Claims Representatives with in-person inspection/policyholder contact where necessary.

• Investigates, determines coverage of loss and adjusts all elements of Property Loss claims of high severity.
• Ability to manage a pending of severe complexity claims assigned under minimal supervision.
• Conducts inspections of loss sites, writes appraisals for dwelling repairs and issues payment to policyholders where possible.
• May work with a Liberty network contractor in the appraisal process.
• Ability to independently scope large losses.
• Works with Liberty network contractor in the appraisal process of claims and participates in re-inspection of Liberty referred contractors.
• May administer, certify and re-inspect Liberty referred contractor and Independents.
• Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
• Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• Identifies suspicious losses.
• Recommends referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim.
• May be called upon for catastrophe duty, may assist in management of catastrophe operation, Quality Control of Independents used and may trouble shoot problem and high profile cases.
• For Catastrophe (CAT) roles, investigative fieldwork includes a high amount of travel to claim location.
• Assists in the training of property personnel and serves as a technical resource. May assist in the absence of the Claims Team Manager.

• Must have an expert knowledge of coverage, liability, and complex claims handling procedures.
• Must be able to effectively handle claims at the highest technical and complexity level.
• Must be knowledgeable of state and federal laws in the adjuster's jurisdiction.
• A full working knowledge of claims operations and procedures is required.
• Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills.
• The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 7 years of directly related experience.
• Ability to obtain proper licensing as required.

• California
• San Francisco
• Los Angeles
• Philadelphia