Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Description
This position will have in-office requirements if you are located within 50-miles of Portsmouth, NH, Boston, MA, Seattle, WA or Plano, TX
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Join Liberty Mutual's Experience & Strategy team as a Product Owner (PO) supporting the delivery of new Sales Experiences for our Direct go-to-market vertical. Liberty Mutual's Distribution & Marketing organization is on a journey to build modern sales experiences. This Product Owner (PO) role will own a portion of a new sales experience for Liberty Mutual's direct sales call center, supporting a team of hundreds of internal insurance agents. The initial focus will be on enabling personal lines property products to be sold on a new platform, and will evolve & expand over time. This role will report to the Director, Product Owner within a portfolio of products whose mission is to empower internal & external insurance professionals to deliver value for their customers and Liberty Mutual through new business. If you are passionate about building sales experiences that delight users and deliver accurate & efficient processes, this role is for you!
Member of the Agile team, representing the voice of the customer and the organization through the delivery of business value. Works closely with stakeholders (business and technology), including executive leadership, to define and prioritize features and stories, ensuring alignment with customer needs and organizational goals. Understands customers' problems in detail and ensures the problems are clearly defined, prioritized and the squad/team is focused on the most valuable work for the organization. The Product Owner is the team member always communicating with stakeholders to ensure an aligned understanding of how the squad/team can provide the highest value for the customer through the lens of the organization. Collaborates with squads/teams, technologies and architects across the organization to develop a deep understanding of the technologies and systems they support.
Responsibilities
- Accountable for collaboratively creating product vision and alignment with strategic priorities with stakeholders. Contributes to the development of the portfolio vision. Communicates the vision as a product strategy to their engineering team and other teams outside their portfolio & functional area as well as executive leadership.
- With the engineering team, accountable for developing and achieving product level KPIs. Manages products with high degree of strategy, scope, and complexity.
- Owns and maintains the product backlog and is accountable for its contents and prioritization. Accountable for clear, actionable user stories.
- Sets priorities and actively participates in team quarterly planning. Contributes to priorities for and actively participates in portfolio quarterly planning. Sets expectations with stakeholders for delivery of new capabilities, features, and functionalities.
- Participates in team demos, retrospectives, and all other ceremonies.
- Works daily with the agile working group clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy.
- Leads IT and business leadership to align development and business goals and priorities while working with stakeholders and team to remove roadblocks to execution.
- Monitors and maintains the product health. Designs additional monitoring to support enhanced understanding of product health. Proactively monitors impact of their product on others in the ecosystem.
- Analyzes and reports on feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product.
- Drives alignment with stakeholders to understand the impact that their products' regulatory, compliance, and other industry constraints will have on other products in the portfolio. Negotiates with internal and external squads/teams to set aligned priorities among squads/teams both within and outside the portfolio.
- Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors? degree in relevant field (business, computer science, humanities etc), 7 years in business, technology, or consulting with 5 to 7 years direct experience with agile teams
- Master's degree preferred
- High level of proven business expertise needed to set clear priorities for product and understand business value impacts
- Develops strong stakeholder relationships and influencing across multiple organizational boundaries
- Demonstrated experience leading varied audiences through the development of complex ideas, issues and designs
- Ability to lead varied audiences through census building
- Proven experience with Agile practices and expectations
- Comfortable with making decisions with some level of uncertainty
- Strong communication skills, both written and verbal
- Knowledge of insurance industry preferred
- Knowledge of relevant products and portfolio strongly preferred
- Strong experimental mindset to drive innovation amongst uncertainty and exploit market opportunities
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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