Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Description
Works collaboratively with, and provides support to, the Home Office Centralized Subpoena Unit paralegals by providing deadline-driven administrative support for high volume non-party service of process. With attention to detail and consistent follow-through; triage requests, notify relevant parties, ensure appropriate document processing and respond to inquiries from both internal and external stakeholders. Additional tasks include internal and external-facing mailbox management, accounts receivable reconciliations and other administrative duties.
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NOTE: Compensation for this role is dependent on experience and geographical location of candidate.
This role supports Liberty's Centralized Subpoena Unit.
Qualifications:
- Strong organizational and time-management skills with the ability to work well in a fast-paced team environment.
- Dependability, attention to detail, and ability to follow/interpret procedures.
- Effective interpersonal, communication and customer service skills required to help resolve routine problems, answer general questions and know when to escalate more complex issues.
- Working knowledge of standard office equipment and Microsoft Office (particularly Outlook, Sharepoint, Word, Excel), Adobe, Google Chrome.
- Relevant legal terminology; knowledge of legal pleadings, notices and non-party subpoenas preferred.
- High school diploma (or equivalent) and 0 to 2 years of relevant customer service and/or administrative experience.
- Dependability, attention to detail, and ability to follow/interpret procedures
- Knowledge of administrative procedures with ability to use software applications (such as Microsoft Word, Excel, PowerPoint, etc)
- Effective organizational, interpersonal, and communication skills required to help resolve routine problems, answer general questions, and know when to escalate more complex issues
- Knowledge of standard office equipment and word processing
- Competencies typically acquired through a high school diploma (or equivalent) and 0 to 2 years of relevant customer service and/or administrative experience
This position may have in-office requirements depending on candidate location.**
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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