Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description
Performs various support duties and processes insurance transactions, such as responding to internal and external requests for information and preparing documents, policy information and files for additional handling by other associates related to Salvage. Performs other related support duties as requested, such as answering phones, processing mail and assisting customers. Follows procedures and applies advanced-level administrative skills and insurance knowledge to accomplish both routine and non-routine tasks and duties.

• Reviews, evaluates and categorizes incoming Salvage documents, verifies information for accuracy/appropriateness and follows up with others for missing or questionable data, prepares and assembles documents for additional handling by other associates or for distributing to outside contacts.
• Issues customer payments per templated adjuster insturctions.
• Acknowledges Salvage vendor receipt of all title paperwork and instructs vendors to submit paperwork to the respective states DMV.
• Enters and retrieves information of varying complexity using computer systems and applications to update records, obtain information for others and respond independently to most questions and problems.
• Uses advanced skills and business knowledge to prepare insurance forms/documents (identification cards, certificates, endorsements, schedules, etc.), correspondence and process other insurance transactions to provide customer service and support efforts to acquire and retain profitable business.
• Performs other related support duties as requested, such as answering phones, processing mail, assisting customers, scanning, photocopying and insurance check processing (e.g., returning-and-canceling checks).
• Demonstrates subject matter expertise and continuously builds product, procedural and technical systems knowledge.
• Assists with departmental training and communication as needed.
• May assist with quality reviews related to training/transition of work. Supports and assists with office and or department projects and programs.

• Dependability, attention to detail, ability to follow/interpret procedures, and employ reason to accomplish non-routine tasks and duties.
• Intermediate level of skill required to open, create and modify various documents using the Microsoft Office suite (e. g documents, spreadsheets, e-mail, etc ) and enter/retrieve information using various applications/systems.
• Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the departments policies and procedures.
• High school education or equivalent, plus at least 1-2 years of relevant customer service or administrative experience.

• California
• San Francisco
• Los Angeles
• Philadelphia