Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description
The Bodily Injury Claims Specialist will manage, investigate and resolve Bodily Injury claims assigned, as well as assisting in providing service to policyholders.

• Manages, investigates, and resolves unrepresented Bodily Injury claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports.
• Ensures adequacy of reserves.
• Accountable for security of financial processing of claims, as well as security information contained in claims files.
• Makes effective use of loss management techniques. Negotiates settlements with attorneys, claimants, and/or co-defendants. Arranges for expert inspections involving third party or potential fraud actions as needed.
• Updates files and provides comprehensive reports as required.
• Will manage competing priorities quickly and effectively.
• Operate effectively in a fast paced environment.

• Excellent communication and interpersonal skills, with a strong ability to empathize with individuals experiencing difficult circumstances.
• Detail-oriented with strong organizational and time-management skills.
• Ability to analyze information and negotiate effectively.
• Previous experience in customer service, mediation, or related fields is preferred.
• Proficiency in basic computer applications and data entry.
• High school diploma or equivalent required; associate or bachelor's degree preferred.

• California
• San Francisco
• Los Angeles
• Philadelphia