Account Engineer, Property

Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

In the account engineering role you will work with a team of underwriters to properly evaluate and quantify risk at the account level. This position interacts with field engineers, underwriting, brokers, and clients to deliver engineering services that support underwriting operations. You will be responsible for effectively communicating an engineering service plan that includes field surveys, key location visits, on-boarding and stewardship meetings, and account reviews. This customer facing role is critical to help our internal and external partners understand risk and guide them in risk improvement.

• Manages the flow of engineering information between the customer, Risk Engineering Consultant, Broker, Underwriter, and all other interested parties to add value through risk improvement programs and superior customer service
• Serves as the Property Risk Engineering liaison with underwriting, brokers and corporate customer management
• Provide an array of property risk engineering services to commercial property underwriters and customers, including technical consultations, on-site property surveys, project specification development, project/plan reviews, and any other service requiring property risk engineering or fire protection expertise
• Identify, evaluate, qualify and quantify risk globally as related to covered perils to influence underwriting decisions and organizational profitability
• Develop comprehensive Account Reviews for the Underwriter, in accordance with Engineering and Underwriting guidelines, in order to influence positive underwriting decisions and outcomes
• Provide risk engineering services and information to track progress and demonstrate the value of doing business with Liberty Mutual
• Provide an array of property Risk Engineering consultative services to Liberty Mutual property underwriters and their customers, including technical consultations, on-site property surveys, project specification development, project/plan reviews, and any other service requiring property risk engineering or fire protection expertise
• Perform desk-top account reviews to Identify, Evaluate, Qualify, and Quantify risk located throughout the world. Then collaborate with Underwriting to improve Risk Selection decisions in order to achieve profitability
• Develop and present comprehensive Engineering Service On-Boarding and Stewardship reports which serve as a platform to partner and relationship build with key external stakeholders
• Improve customer satisfaction and demonstrate the value of doing business with Liberty Mutual by Working collaboratively with Underwriting, brokers and customers by assisting in actively acquiring and retaining profitable business, developing customized property risk engineering proposals including list of locations to be surveyed, scope of other technical services and the associated cost of all risk engineering services
• Interface with Liberty Mutual Equipment Breakdown (EB) unit to ensure all EB risk engineering services and pressure vessel jurisdictional services are assigned and completed as necessary for each serviced account
• Develop, implement and monitor customized Account Servicing Instructions (ASI's) to guide the property risk engineering services being provided on specified accounts

• Advanced knowledge, skills and experience in a specialized field, property risk assessment, or property risk analysis.
• Fully effective interpersonal, writing and other communication skills required to develop and maintain relationships with customers, peers, and industry contacts.
• Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and complex spreadsheets using Microsoft Office suite.
• Bachelor's degree with coursework in math, engineering or related areas (or equivalent) and at least 5 to 7 years of directly related large property or Highly Protected Risk (HPR) experience in property loss prevention or risk engineering.
• Candidates are typically working towards (or obtained) an advanced degree and/or professional certification in one or more of the following areas: PE, NFPA-CFPS, UL CRE. Position requires regular travel.

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco