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Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
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Description and Requirements
Role & Responsibilities:
1. Strategically design, develop & optimize a best-in-class end-to-end service global parts order fulfillment process from order taking, order processing till order fulfillment according to customer specified delivery dates;
2. Collaboratively working with Global Parts Purchasing and Planning team to drive high hit rate on parts availability at worldwide parts hub upon receiving orders;
3. Effectively manage warehouse and logistics service providers of Lenovo Global Parts hubs and regional Parts hubs to proactively build sufficient material handling capabilities to speedily fulfill the downstream parts orders to regional or country level repair service providers;
4. Establishing order fulfillment operations performance KPIs which will continuously drive the team in E2E customer experience improvement;
5. Support MBG Cost Management to do the cost validation and analysis, drive cost saving opportunities and meet financial target;
6. Work closely with Biz Transformation and IT solutions team in establishing digitalized solution in automating order fulfillment operations and drive organization productivity and errorless and timely order delivery.
Qualifications & Requirements:
1. Master degree or above;
2. 3 - 5 years related work experience;
3. Good logical thinking, sensitive with data, and data analytical skills, related supply chain, services or finance operation environment;
4. Data visualization ability is needed, proficient in Excel, Access and familiar with R, python, SQL, BI tools is preferred;
5. Understanding/knowledge of SAP & Salesforce system is preferred;
6. Be able to work in a cross-cultural environment, good delivery under high working pressure;
7. Good communication and presentation skills;
8. Fluent in English (written, oral), international working experience preferred;
9. Service oriented and customer focused, results driven.
Additional Locations:
* China