Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

• Delights customers and peers with service that is cheerful, professional, and thorough, anticipating the customer's needs, responding in a fast, responsible manner.
• Able to complete designated forms in Word and Excel, and performs computer operations in the designated WMS/Repair/Refurb systems utilized by the operations.
• Manage Quality Agreements and Control Plans for Suppliers and Service providers that define clear quality objectives.
• Applies intermediate knowledge about Lenovo services and demonstrates ability to find resources.
• Understands and applies policies and procedures associated within the organization and local department.
• Oversee all activities related to quality management systems.
• Participates in new product development, and establish quality and reliability expectancy of the finished product.
• Customer interface for Quality related matters
• Supports managing reporting of test equipment and process validation activities
• Develop, implement, and maintain policies, procedures, metrics KPI's, and quality controls.
• Maintain quality involvement with compliance programs, ISO 9001, ISO 14001, ISO 45001, & RBA Standards & Accountability (Responsible Business Alliance)
• Ensure maintenance of legible and comprehensive inspection records and test reports using computer aided collection devices and manually generated documentation.
• Create, input, edit, maintain and retrieve computer data utilized in trend analysis through statistical inspection techniques and identifies possible sources of variations.
• Maintain and develop audit processes of all site operations.
• Respond to quality issues reported by employees, customers and suppliers.
• Develop, implement and maintain a comprehensive quality management and quality operating strategy that provides benchmark levels of product integrity, reliability and interchangeability.
• Monitor, evaluate, analyze, develop, implement and improve the key indicators of product and service quality.
• Provide continuing support to Operations in analyzing quality trend data, resolving issues and implementing corrective and preventive action plans.
• Process improvement: PDCA, Lean Concepts, Poke-Yoke, as well as GDP
• Drive Lean Six Sigma methodology into the Plant base and support the Green Belt Initiatives set by Plant Management.
• Supports development of change control process for database and reporting system to allow the addition of new data fields and reports as business needs arise.
• Performs Quality Management reviews for the continuous improvement of company wide quality, including support of Lean processes, as well as chairs the Process and Product improvement meetings.
• Identify, promote, deliver and utilize quality system tools, techniques and concepts to address critical, urgent and systemic quality problems.
• Serve as a technical and quality interface to customers and suppliers.
• Manage the internal and external audit processes.
• Perform other duties and assignments as directed by plant management, corporate and Senior Management

• Strong background in quality in a repair/refurbishment environment
• Experience in Manufacturing, Order Fulfilment Quality Engineering desired
• Exceptional customer service skills preferred.
• Excellent communication skills (written and oral), listening skills, ability to ask questions.
• Ability to learn, make decisions and be creative/flexible.
• Accuracy, efficient and proactive in completion of duties.
• Positive attitude, positive workplace behavior, self motivated.
• Intermediate knowledge of Warehouse Management Systems (SAP, Oracle, etc...)
• Metrics measurements (i.e. delivery, costs, quality audits, exceeding all internal KPI metrics)
• Continuous Improvement Quality process (i.e. Lean Mfg, Six Sigma, ISO, internal 3K initiatives)
• Supports Safety Program compliance (OSHA, DOT, and state and local agencies)
• Proven competencies in typical corporate software suites (i.e. MS Office)
• Electronics manufacturing background required EMS, Repair,.
• Analytical skills to evaluate, report, select and implement cost-effective, distribution operations.
• Experience with team-based product development/APQP approach, with hands-on experience with FMEA, and Control plans.
• Manage all activities for and act as site coordinator for internal quality (E3K) initiative.