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Description and Requirements
The L2 COBOL/ JCL Production Support Specialist is responsible for providing second-level technical support for COBOL and JCL-based production systems. The role involves managing resources, troubleshooting, and resolving production issues, performing regular maintenance tasks, and ensuring the stability and performance of the systems.
Key Responsibilities:
- Incident Management:
- Monitor production systems for any issues or performance anomalies.
- Respond to and resolve incidents escalated from L1 support within SLA timeframes.
- Conduct root cause analysis for recurring issues and implement permanent fixes.
- System Maintenance:
- Perform regular maintenance activities such as backups, data archiving, and batch job monitoring.
- Apply patches, updates, and configuration changes to production systems.
- Ensure systems are compliant with security policies and procedures.
- Batch Job Management:
- Monitor and manage batch jobs written in JCL.
- Troubleshoot and resolve job failures and performance issues.
- Optimize batch job performance and resource utilization.
- Application Support:
- Support COBOL applications, including debugging and modifying code as necessary.
- Collaborate with development teams to deploy new applications and updates.
- Ensure seamless integration of applications with other systems.
- Performance Monitoring:
- Monitor system and application performance, identifying and addressing bottlenecks.
- Analyze performance trends and recommend optimizations.
- Collaboration:
- Work closely with L3 support, development teams, and other IT departments to resolve complex issues.
- Participate in on-call rotation and provide support during non-business hours as required.
- Documentation:
- Create and maintain detailed technical documentation, including troubleshooting guides and standard operating procedures.
- Document changes and update configuration management records.
- Training and Mentoring:
- Provide guidance and support to L1 support staff.
- Conduct training sessions for team members and end-users as needed.
- Peer to peer brownbag session for technical growth
Qualifications:
- Education:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Experience:
- Minimum of 5 years of experience in COBOL/ JCL production support or related roles.
- Experience with mainframe operating systems (e.g., z/OS) and mainframe tools.
- People management
- Technical Skills:
- Deep knowledge in COBOL and JCL.
- Strong knowledge of mainframe systems and software components.
- Experience with performance monitoring and tuning tools.
- Familiarity with database management systems (e.g., DB2, IMS, IDMS).
- Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to manage multiple tasks and prioritize effectively.
Preferred Qualifications:
- Knowledge in IDMS database is a plus.
- Experience with automation and scripting (e.g., REXX, CLIST).
- Knowledge of disaster recovery and business continuity planning.
Working Conditions:
- 24x7 Support setup.
- Hybrid work setup with occasional requirements for evening and weekend work.
- Participation in on-call support rotation.
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Additional Locations:
* Philippines