Why Work at Lenovo
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Description and Requirements
- Take the role of Service (Spare) Parts (especially on high value parts like Mother Board and LCD) Quality Management of PC Products - KPI like DOA (Dead Of Arrival) & RRR (Repeat Return Rate) control
- Create and Use the digitalized Quality Database & Dashboard to do the biz analysis and guide the correct direction to drive improvement
- E2E Improvement including Front End (GEO Service Delivery as of Service Provider or Service Center), and Backend (ODM/OEM, Parts Repair Vendor, OMB Vendor, etc.,)
- Product Quality management in WW Services: to Mitigate the impact of key quality issue to services, especially on SSC - Early Alert, Preliminary Root Cause Analysis, Solution, Deployment, and Cost Recovery/Free Buffer
- Service Parts RA (Repair Action Rate) Analysis and Alert
Additional Locations:
* China - Jiangsu - 苏州(Suzhou)