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Description and Requirements
Motorola team have been pioneering smartphone for decades. Motorola smartphones are know for its Hardware Reliability , Software Experience and Value for Money. Motorola is know for its innovation and building products which has a strong connection with the users. Currently we have partnered with strong market leaders like Pantone, Bose , Corning Gorilla Glass and Dolby , which allows a create a GenX product line up.
Role Summary:
- As a Service Delivery manager, you will work predominantly as a bridge between goal and expectation of the organization and Service Partners as well as Service team to drive performance, network establishment or optimization, cost optimization, escalation reduction and improve customer experience, including Sales team.
- Being skilled in the MOTO Technologies, Products, Systems and Procedures regarding services, one will also be responsible to drive the RA reduction, Product Quality improvement.
- The position acts as a single point of contact for service issues ensuring in time resolution and improvement plan, to reduce Services cost, setting up new processes as needed.
- The role will work closely work with Quality, Parts, Region Technical Support for solution delivery, monitor service activity and performance to the service level KPIs.
Qualification & Experience
- Degree in IT or related discipline.
- Eight to Ten years experience in Service Delivery management as a customer facing role.
- Should have strong experience in After Sales Support and Hardware Maintenance.
- Sound understanding of Mobile product and technology
- Good experience working with vendors.
- Excellent project management and analytical skills.
- Excellent communication and collaboration skills.
Additional Locations:
* Indonesia