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SAP Basis Service Delivery Manager

AT Lenovo
Lenovo

SAP Basis Service Delivery Manager

Chengdu, China

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

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This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

工作内容:

1. 监控项目团队的交付进度和质量,带领交付团队完成SAP的项目实施以及团队的日常管理工作
2. 负责SAP Basis服务的日常运维并与主要利益相关者进行服务审查
3. 重大事件的协调、沟通和复盘;
4. 熟悉行业最佳实践,能独立出具整体解决方案,针对业务的核心需求,有较好的引导力;
5. 根据相关合同和SOW设计,部署和安排项目进度,支持和指导项目团队完成项目交付并获得客户的认可;
6. 在项目执行过程中与客户紧密联系,确保项目的顺利实施,并协助销售团队完成货款回收,建设性地处理客户投诉;
7. 协助销售团队完成投标阶段的投标准备、投标咨询、投标等工作,协助收集行业最新资讯,为SAP售前工作提供指导和建议;
8. 良好的领导力和沟通协调能力,能够确保并持续提高交付团队的入住率,规范项目方案和项目管理方法,制定成功的交付流程并顺利实施;
9. 良好定期组织会议,总结和汇报工作进度,根据政策控制项目成本预算,完成交付团队的绩效评估

任职要求:

1、具备良好的客户服务意识和跨团队沟通协调能力。
2、具备良好的沟通技能和团队管理能力
3、对ITIL有深刻的理解
4、5-10年的SAP相关从业经验,拥有1个以上超大型项目交付管理经验
5、本科及以上学历
6、良好的英语听说读写能力

Additional Locations:
* China - Sichuan - 成都(Chengdu)

Client-provided location(s): Chengdu, Sichuan, China
Job ID: Lenovo-WD00070751
Employment Type: Full Time