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Description and Requirements
- Lead local customer quality management activities, cowork with sales/service to improve customer satisfaction;
- Responsible for collection and triage of EWG(Early Warning Group) samples, continue to improve the overall cycle time;
- Perform local analysis and support for country/network specific issues that cannot be replicated remotely e.g. log collection;
- Hold launch + meeting, driving for product quality improvement through filed quality big data (Social media, call center, forums, NPS, ODF, TCRR...);
- Leading the TCRR reduction activities for the ASEAN countries.
Additional Locations:
* Indonesia