Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

• Assist customers and field engineers in diagnosing faults remotely by employing effective troubleshooting and isolation methodologies.
• Identify the cause of hardware/software faults and provide a solution.
• Resolve issues via phone, email or onsite repair as appropriate.
• Employ exceptional E2E case management and work with Technical Account Managers to monitor and track issues through to resolution.
• Keep customers updated at every step from start to finish.
• Manage personal workload, adhere to and meet multiple KPI's.
• Complete ongoing technical training and compliance.

• Working knowledge of Windows OS and MS Products.
• Experience diagnosing a broad range of hardware/software faults.
• Experience supporting Desktops, Laptops and Tablets.
• High attention to detail and exceptional quality control.
• Able to problem solve and think laterally.
• Effective verbal/written communication and customer skills.
• Exceptional E2E case ownership and ability to develop solid action plans.
• Proven ability to learn and support new and complex technologies.
• Ability to prioritize in a fast-paced, dynamic work environment.