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Description and Requirements

Lenovo Premier Support is the top service offered by Lenovo to their customers. As a Premier Technical Support Specialist, you will work with customers in resolving technical issues beyond what a standard level one support must provide.

This position is a technical role within the Premier Technical Team that supports Latin America countries (Spanish language), based in Mexico City. In this role, you will be delivering our best-in-class support to Lenovo's customers.

As part of your work, you will provide support via e-ticket, email, chat and phone, while accurately diagnosing reported problems within our client's product environment (commercial notebooks, desktops, tablets, smart and AR/VR devices), dispatching parts and service to customer sites as needed. You will also be handling customer escalations with support from our Level 2 Engineers and Technical Account Managers as needed.

The ideal candidate will be highly technical and have an inner drive to learn even more as part of a growing team, and also will have high developed communications skills (verbal and written) to deal with customers at any level.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Additional Locations:
* Argentina - Capital Federal - CABA