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Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
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Description and Requirements
Are you passionate about technology? Do you enjoy upgrading your expertise and making a difference for your customers? Lenovo's Services & Solutions Group is expanding and we are looking for an Advanced Premier Advanced Technical Support colleague to join the team!u are joining an international team and will be reporting to our Infrastructure Premier Operations Director.
Your Key Responsibilities will be to:
- Provide technical support to Lenovo customers and partners for a wide range of block storage products and solutions.
- Troubleshoot and resolve complex technical problems.
- Provide technical guidance and advice to customers and partners.
- Develop and deliver technical training.
- Participate in on-call rotations to provide 24x7 support to customers and partners.
- Work closely with other support teams, such as product engineering and customer support management, to resolve complex technical issues.
You bring:
- 3+ years of experience in technical support for NetApp ESeries (Lenovo DE) products and solutions; demonstrating excellent customer service skills.
- The ability to define the following concepts and to troubleshoot them:
- Protocols and connectivity: FC, iSCSI, SAS, IB, NVMe Over FC
- DAS (Direct Attached Storage), Storage Area Network (SAN), and Network Access Storage (NAS) systems
- Volume Groups, Disk pools, Raid Types
- Tiering, Thin Provisioning, Deduplication, Compression, Storage Encryption.
- Experience with Data Protection recovery - Snapshots, Mirroring (Synchronous and Asynchronous)
- Storage OS experience
- Linux (RHEL, SuSE)
- VMware
- Windows Server OS
- Set up and install multipath drivers
- Customer experience is your focus- you have great written and verbal communication skills
- Experience with NetApp SANTRICITY Software
What we can offer you:
- An open and stimulating environment within one of the most forward-thinking IT companies.
- Flat structures and fast decision-making processes.
- A modern and flexible way of working to combine personal and professional life, working from home.
- An international team with a high focus on Gender Diversity.
- Attractive compensation package
- An Employee Assistance Program to support you with psychological, legal and financial advice
- An EMEA Wide mentorship program with a diversity of leaders to mentor you
**Valid for Slovakia only: Base gross monthly salary starts from 2,500 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations:
Bulgaria - Sofia-Grad
* Slovakia - Bratislavský kraj
* United Kingdom - Glasgow City
* United Kingdom - Hampshire