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Description and Requirements
Job descriptions:
1. Strategically design, develop & optimize a best-in-class end-to-end service global parts order fulfillment process from order taking, order processing till order fulfillment according to customer specified delivery dates;
2. Collaboratively working with Global Parts Purchasing and Planning team to drive high hit rate on parts availability at worldwide parts hub upon receiving orders;
3. Effectively manage warehouse and logistics service providers of Lenovo Global Parts hubs and regional Parts hubs to proactively build sufficient material handling capabilities to speedily fulfill the downstream parts orders to regional or country level repair service providers;
4. Establishing order fulfillment operations performance KPIs which will continuously drive the team in E2E customer experience improvement;
5. Support MBG Cost Management to do the cost validation and analysis, drive cost saving opportunities and meet financial target;
6. Work closely with Biz Transformation and IT solutions team in establishing digitalized solution in automating order fulfillment operations and drive organization productivity and errorless and timely order delivery.
Position Requirements:
1. Bachelor degree or above;
2. 1 - 5 years related work experience;
3. Good logical thinking, sensitive with data, and data analytical skills, related supply chain, services or finance operation environment;
4. Data visualization ability is needed, proficient in Excel, Access, Power BI; and familiar with R, python, SQL tools is preferred; tableau
5. Understanding/knowledge of SAP & Salesforce system is preferred;
6. Be able to work in a cross-cultural environment, good delivery under high working pressure;
7. Good communication and presentation skills;
8. Fluent in English (written, oral), international working experience preferred;
9. Service oriented and customer focused, results driven.
Additional Locations:
* China - Tianjin - 天津（Tianjin）