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Description and Requirements
JD - Order fulfillment
Backlog Management:
- Oversee & Analyze backlog report and take actions / closure follow-ups accordingly.
- Load Prebuild orders on time post getting all necessary approvals and share updates to business
- Timely scheduling/billing of orders
- Regular follow up with Sales /AR /Customer to remove any backlog dependency.
Supply Management:
- Manage BTS order supplies in close coordination with procurement & production team.
- Daily checks of backlog & escalation management for critical customer requirements
- MIS publish to business team & Clearing post replenishment ordering issues.
Inventory Control:
- Daily reviewing of Excess ordering if any and ensuring measures to control.
- Working with Production team & IT team for cancellation of excess ordering MOs
- Sharing regular Free FG (Finished Goods) details with business team & work for liquidation
CSAT:
- Drive CSAT (Customer Satisfaction) program for respective business.
- Track critical and escalated cases end to end & share timely order update to customer.
Requirement:
- Graduate with experience of 3 to 7 years in supply chain order fulfillment processes (OTC cycle)
- Confident business communication, both verbal & written.
- Working knowledge in SAP system preferably.
- Analytical skills, problem solving, customer focused and take ownership & initiative.
Additional Locations:
* India - Karnātaka - Bangalore
* India - Karnātaka - BANGALORE
NOTICE FOR PUBLIC
At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.
Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.
Kindly verify job offers through the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.