This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Support business projects from an IT perspective on an Adhoc basis in co-ordination with Customer Internal IT Project teams.

• Should have Strong knowledge of the Asset Mgmt process, Ability to define/Modify wherever required to improve the procedures for Asset Management

• Improve SLA to achieve the SLA Targets, quick resolutions, responsiveness to critical tickets, etc.
• Call Trend analysis to identify areas where the team have area of improvement by analyzing escalated incidents and document cause.
• Identify skill gaps and take precautionary steps like - arranging additional training for the team, skill enhancements, and access constraints on tools or propose process improvements plans, ticket reductions, etc.
• Reports like daily resource availability, SLA, FS Operations, Project status, MIS reports, Health Checks Reports to be submitted for review on agreed frequency and time.

• Allocation, De-allocation, and Tracking of IT Assets and Accessories.

• Ability to define/Modify wherever required to improve the procedures for Asset Management.

• Maintain/track the inventory / AMC /Warranty details at the site.

• Responsible for Maintain Warranty Information on All IT-related Assets Notify concerned stakeholders.

• Responsible for maintaining Day-to Day Activities, Records Accurately both in the form of Hard and Soft Copies.

• Asset classification and categorization.

• Maintain an updated Asset Database online for both Hardware and Software Assets / Verify the CMDB immediately after every IMAC activity and Change Activities.
• The knowledge base to be used as reference to train new joiners and increase the efficiency of team in resolving issues/service request.
• Enable SOPs for all activities / Work Instructions and shall review on Quarterly basis. Knowledge base repository to be maintained and to be submitted as and when requested by Customer IT Management team.
• Billing is based on SLA achievement and periodic as per agreed timelines and ensure payments are made against the invoices.
• Ensure monthly skill enhancement (Technical and Verbal) for every team mates working onsite at Customer site.
• Ensure customer Mandatory training should be inducted to the resources on customer premises.
• Segregation of duties between teams supporting versus ones managing access.
• Ensure availability of End User Support Team's availability as per the deployment plan.
• Continuous improvement to process - working with the Support team.
• Fulfilling Backups and replacement (Resources) if needed.
• Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.
• Validation of Shift Roster and Daily Shift Handover Report.
• Responsible for the Timely generation of reports mutually agreed upon with Customer & Lenovo IT.

Should have Strong knowledge in Asset Management Process.

Additional Locations:
* India - Karnātaka - Bangalore

* India - Karnātaka - BANGALORE

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.

Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.

Kindly verify job offers through the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.