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[KYDP X Lenovo] Technical Support Center Trainee

AT Lenovo
Lenovo

[KYDP X Lenovo] Technical Support Center Trainee

Kuala Lumpur, Malaysia

Why Work at Lenovo

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Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

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Description and Requirements

Position: Technical Support Center Trainee
Location: Malaysia (for KYDP Trainees only)

Overview:
Lenovo is seeking a motivated Technical Support Center Trainee to assist in various stages of the technical support center workflow. This role will offer hands-on experience in technical support administration, strategic initiatives, and market analysis.

Responsibilities:

  • Technical Support Administration: Manage end-to-end case handling, including strategizing and closing loop actions or delegating to relevant departments. Monitor actions closely to ensure efficiency.
  • Team Support: Assist in improving staffing retention and supporting AI campaign programs by collaborating with different teams.
  • Market Analysis: Gain exposure to regional and market-specific needs by analyzing data and collaborating with relevant stakeholders to understand market behavior.

Graduate Requirements:

  • Excellent interpersonal and communication skills, preferably with an IT background.
  • Minimum GPA of 3.0.
  • Ability to thrive in a fast-paced team environment.
  • Proficiency in PowerPoint, Word, and Excel is preferred.

Benefits:

  • Engage in challenging, real-world initiatives.
  • Gain hands-on experience in a support center environment.
  • Collaborate with multiple departments.
  • Network through meetings, events, and other opportunities.

Additional Locations:
* Malaysia

Client-provided location(s): Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia; Malaysia
Job ID: Lenovo-100015366
Employment Type: Other