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Description and Requirements
The ISG Service Parts Services NA & LAS Fulfillment Analyst is responsible for order management and fulfillment for all service parts orders received in the Americas Region.
Responsibilities will include but not be limited to the following:
• Creating reports merging data from various sources, extracting, validating, and controlling data.
• Identifying projected shortages, and collaborating to avoid the shortage and reduce the impact.
• Perform Backlog management, minimize and reduce customer backlog and avoid aging backlog.
• Provide ETA reports keeping customers informed for customer backlog.
• Communicate directly with vendors to resolve any order delays
• Reporting backlog trends and actions for continuous improvement to reduce and avoid backlog.
• Performing root cause and taking necessary corrective action when parts are not available.
• Performing root cause and taking necessary actions for material without demand.
• Reporting to management, the KPIS associated with Planning and Fulfillment.
• 12x7 management of critical parts related phone calls and emails (shared responsibility across the team)
Position Requirements:
• Bachelor degree or above
• 1 years working experience on supply chain related positions.
• Administration background
• Outstanding analytical capabilities and familiarity with excel & PPT, SAP experience is preferred
• Excellent written & verbal communication skills, English
• Ability to work cross functionally in an international environment
• Detail orientated
3 Weekdays + Saturday & Sunday - (Flexible schedule OOH / Weekends)
Additional Locations:
Mexico - Nuevo León - Monterrey
* Mexico - Nuevo León - Monterrey