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Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
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Description and Requirements
The Inside Sales Support Representative will support a specific dedicated EMEA region and interact with ISG Sales teams (60%), internal customers (e.g. pricing, order management - 30%) and external customers / Lenovo Business Partners (10%). This position is dedicated to meeting the expectations of internal and external customers. Building strong relationship and supporting sellers to offload them from Administrative and non-customer facing activities. The role is instrumental for increasing our Sellers efficiency and focus on our customers.
You'll be responsible for:
- Contract Creation
- Validation of terms and conditions
- Contract Maintenance
- Contract Renewals
- Contract Registration
- Proposal and Price Quotes Creation
- Solution Design / Configuration
- Scope of work Preparation
- Process Education and New Tools Testing
- Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance, Channel...
- Audit ready documentation creation and storage maintenance
You will report to Director- ISSR Pre Sales Support.
What you'll bring:
- Written and verbal English, German language is an advantage. Role will cover German market.
- 1+ years of experience in Customer Service service, back office or sales support is an advantage
- Strong PC Background (Word, Excel, etc)
- Good interpersonal and relationship management skills
- Flexibility to work in an fast-paced environment and manage multiple concurrent tasks / project
- Customer Satisfaction and Customer Escalation Management experience
What can we offer you:
- A multitude of professional and personal opportunities
- 3 sick days per year
- Additional vacation days
- 100% sick leave compensation up to 2 months per year
- A broad selection of soft / hard skills trainings and individual mentoring
- Employer contribution to the Third Pillar Pension System
- Life & life events insurance, fully covered by company
If your experience looks a bit different from what we've identified, but you feel you'd still be the best match for the role, we'd like to hear from you.
Base gross monthly salary from minimum 1500 EUR and above, depending on experience + variable part 12% of your annual earnings
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations:
* Slovakia