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Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
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Description and Requirements
The Inside Sales Support Representative will support a specific dedicated region and interact with ISG Sales teams (60%), internal customers (e.g. pricing, order management - 30%) and external customers / Lenovo Business Partners (10%). This position is dedicated to meeting the expectations of internal and external customers. Building strong relationship and supporting sellers to offload them from Administrative and non-customer facing activities. The role is instrumental for increasing our Sellers efficiency and focus on our customers.
Responsibilities include:
- Contract Creation, Maintenance, Renewals
- Validation of terms and conditions
- Proposal and Price Quotes Creation
- Solution Design / Configuration
- Preparation of third party budget quotes
- Process Education and New Tools Testing
- Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance, Channel...
- Audit ready documentation creation and storage maintenance
Requirements:
The Sales Support Representative will have excellent contract language / creation background, teaming skills, quality improvement, and organization skills. Also, this candidate is able to manage priorities and demonstrates a strong aptitude for critical thinking and problem resolution. Other requirements included:
- Strong written and verbal English, German language is an advantage.
- Time flexibility to cover different geographies
- At least 2-3 years of experience in Customer Service service, back office or sales support is an advantage
- Strong PC Background (Word, Excel, Power BI etc)
- Customer Satisfaction and Customer Escalation Management
- Ability to gather, analyze, monitor and document data
- Exceptional interpersonal and relationship management skills, team player who is highly motivated & detail oriented
- Flexibility to work in an fast-paced environment and manage multiple concurrent tasks / project
What we offer:
- 3 sick days per year
- Additional vacation days
- 100% sick leave compensation up to 2 months per year
- A broad selection of soft and hard skills trainings and individual mentoring
- 1:1 contribution to the Third Pillar Pension System
- Home office flexibility upon team agreement
Base gross monthly salary from 1800EUR, depending on experience + variable part 12% of your annual earnings.
We are looking forward to discussing this opportunity with you soon!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations:
* Slovakia