Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

• Leadership ability with a proven record of successfully driving change, setting priorities, driving performance, and executing plans on schedule in a highly collaborative manner.
• Successful applicants should have experience delivering complex solutions across both cloud and traditional IT environments.
• Proven track record of driving business performance through the successful implementation of innovative technical solutions.
• Ability to challenge and provide innovative disruptions which will drive configuration services.
• Ability to operate at multiple levels of technical detail from the architecture blueprint level to the discrete implementation level.
• Good judgment and ability to manage cross functional teams, influence others to accomplish goals, and organize resources.
• Ability to develop Business Cases for proposed solutions and technology investments.
• Excellent communication skills with the ability to elicit confidence from technical and executive audiences. You can translate complex technical concepts effectively to help customers understand their technical needs and options.

• Ability to enable sales to sell configuration services as required to meet a customers solution needs.
• Able to problem solve and think laterally.
• Proven ability to learn new and complex technology.
• Able to prioritize in a fast paced, dynamic work environment.
• Ability to commit and hold to delivery dates, but also work with agility and speed to respond to short notice requests.
• Effectively transfer thoughts and expresses ideas verbally in individual or group situations.
• Relevant industry experience managing, designing, and implementing configuration services in relation to imaging services , BIOS and vPro configuration, Asset tagging
• Working Knowledge on Windows Operating Systems and MS Products
• Proven ability to troubleshoot client solutions.
• Exposure to regulated environments would be highly regarded.

• Effective communication skills - written and verbal.
• Superior customer service skills
• Demonstrate the business value of Configuration Services as an enabler of strategy formulation, and as support for technology innovation, which drives the Customer's top and bottom lines.
• Run technology experiments for Customers, helping to create new products and services and integrating the best of theses into steady-state operations for the Customer.
• Knowledge of business models, operating models, financial models, cost-benefit analysis, budgeting and risk management
• Familiarity with information management practices, system development life cycle management, IT services management, infrastructure and operations, and EA (TOGAF and Zachman) and ITIL frameworks
• Knowledge of business ecosystems, SaaS, DaaS/PCaaS, APIs, open data, microservices, event-driven IT and/or predictive analytics
• Exposure and understanding of existing, new and emerging technologies, and processing environments.
• Exceptional soft and interpersonal skills, including teamwork, facilitation and negotiation.
• 5+ years of business experience in selling and/or delivering configuration services or related services

• Networking
• Cloud Infrastructure
• SOE / MOE image creation and deployment
• SCCM
• MDT
• Windows 7/10/11
• Android
• Virtualization Solutions
• UEM/MDM/EMM/Provisioning

• Technical Knowledge on Client (Desktop, Notebook & Tablets)
• Structured Troubleshooting Techniques
• Strong Services Industry and 'ITIL' acumen
• Good ability to communicate ideas, sound knowledge of MS Products
• Strong understanding of the warranty model
• Financial acumen
• English Proficiency (Written and Verbal)
• Spanish Proficiency (Written and Verbal)