Why Work at Lenovo
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Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
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Description and Requirements
Lenovo's quality team is currently seeking an experienced customer quality engineer to work with our Lenovo desktop and notebook devices. In this position you will be performing failure analysis on customer defects, providing issue resolution and implementing future product improvements.
Responsibilities:
- Perform failure analysis of product defects
- Drive defect resolution with product owners
- Drive future product improvements
- Perform onsite customer investigation as needed
- Provide mentorship to junior engineers
Basic Requirements:
- 5+ years of Quality or Customer Service Management experience
- 5+ years of Analog and digital circuit debug knowledge
- 5+ years of PC hardware and software troubleshooting skills
Preferred Requirements:
- Bachelor's degree
- Experience with debug equipment like oscilloscope, logic analyzer, spectrum analyzer, multi-meter, etc.
- Experience with material analysis equipment like X-ray, SEM, FITR Spectrometer, etc.
- Bilingual English / Chinese or French or German
- Strong analytical, problem solving and strategic abilities
- Strong verbal and written communication
- Strong attention to detail
- Flexibility to work some evening hours as needed
- Ability to travel both domestically and internationally as needed
- Team player attitude with the ability to work proactively & autonomously
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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations:
* United States of America - North Carolina - Morrisville