Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
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This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and Requirements
Key Responsibilities:
- Auditing and Compliance: Conduct remote and on-site audits of authorized service providers to ensure adherence to company policies, procedures, and compliance standards.
- Fraud Detection and Management: Identify non-compliant behavior or fraud within partner organizations, taking appropriate actions, including financial recovery and penalty enforcement.
- Partner Education and Improvement: Educate service partners on processes, compliance and best practices, driving improvements in their performance and ensuring alignment with company objectives.
- Relationship Building: Foster strong, positive relationships with service partners, ensuring ongoing communication and loyalty to the brand.
- Benchmarking: benchmark partner performance against competitors to identify areas for improvement.
- Feedback and Reporting: Gather direct feedback from partners on Lenovo systems, processes, and support, relaying actionable insights to relevant teams to improve overall service delivery.
Position Requirements:
- Proven experience in auditing, compliance, or quality assurance roles, preferably within the technology or service industries - OR - experience working in IT service delivery
- Excellent communication skills, with the ability to educate, influence, and build trust with service partners.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to work independently and travel to service provider sites across the EMEA region.
- Fluency in Business English; additional EMEA regional languages are a plus.
What Lenovo can offer you:
- 3 sick days per year
- Additional vacation days
- 100% sick leave compensation up to 2 months per year
- A broad selection of soft and hard skills trainings and individual mentoring
- 1:1 contribution to the Third Pillar Pension System
- Home office flexibility upon team agreement
Base gross monthly salary starts from 2500 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations:
* Slovakia