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Description and Requirements
As a Storage Premier Technical Support Engineer, you'll provide critical support to enterprise customers, focusing on Lenovo ThinkSystem DE, DM, DG, and DS storage products. Your role involves identifying, diagnosing, replicating, and resolving technical issues promptly. Success requires a proactive, self-motivated approach, strong customer service, and technical problem-solving skills.
The role can be based in Sofia Bulgaria, Bratislava Slovakia or Renfrew Scotland.
Key Qualifications:
- Expertise in Block, File, Object Storage, and Page (NVMe).
- Proficiency in DAS, SAN, and NAS systems.
- Familiarity with Storage ONTAP, ONCOMMAND OS functions.
- Experience in managing Volumes, LUNs, groups, and various storage features.
- Knowledge of high availability, clustering, RAID, and DDP groups.
- Proficient in Topology Management, including installation and debugging.
- Competence in networking, OS stacks, and multipath configurations.Familiarity with DE/DM storage systems, Fiber Channel, iSCSI, Ethernet, and NVMe. Experience in Linux, VMware, vSAN, Windows Server OS, and storage protocols (CIFS, iSCSI, NFS). Exposure to Kubernetes, Storage OS, SANtricity, SVC, Rest API, and CLI usage.
- Documentation and procedural writing skills.
- Proficiency in Python and scripting tools.
- Collaboration with customers, partners, and support personnel.
- Proven experience in debugging storage issues and performance tuning.
Requirements:
- Business fluent English and preferably Spanish or German language
- Demonstrable experience in three of the following: Enterprise Storage, Virtualization, Hybrid Cloud Technologies, All-Flash Storage, Software-defined and Object Storage, Data Protection technologies.
- Strong interpersonal communication and customer service skills.
- In-depth knowledge of storage technologies and integrations.
- Availability for 24/7 shift work and on-call rotation.
- Preferred storage certifications: NCTA, NCDA, NCIE.
You will be reporting to EMEA ISG Manager.
What We Will Offer:
- An open and stimulating environment within one of the most forward-thinking IT companies.
- Flat structures and fast decision-making processes.
- A modern and flexible way of working to combine personal and professional life, working from home.
- An international team with a high focus on Gender Diversity.
- Attractive compensation package.
Applicable for Slovakia only: Base gross monthly salary starts from 1.800 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings.
We are looking forward to discussing this position with you soon!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations:
* Bulgaria - Sofia-Grad - Sofia
* Slovakia - Bratislavský - Bratislava
* United Kingdom - Renfrewshire - Renfrew