Why Work at Lenovo
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Description and Requirements
Key Responsibilities:
- Business Requirements Analysis: Engage with clients to gather and analyze business requirements, document processes, and map them to Dynamics 365 functionalities.
- Solution Design: Design and configure Dynamics 365 solutions to meet the specific needs of clients, ensuring alignment with industry best practices and optimizing business workflows.
- Implementation & Configuration: Customize and configure Dynamics 365 modules, including Sales, Customer Service, Field Service, Marketing, Finance, and Operations, based on the functional requirements.
- System Testing: Conduct system testing, including functional and user acceptance testing, to ensure the integrity of the Dynamics 365 solution.
- End-User Training: Provide training sessions and materials for end-users and client stakeholders to ensure successful adoption of the platform.
- Support & Troubleshooting: Provide ongoing post-implementation support, troubleshooting issues, and refining solutions to meet evolving business needs.
Skills & Qualifications:
- Experience: 5 years of hands-on experience working with Dynamics 365, including a deep understanding of core modules such as Sales, Customer Service, Marketing, or Project Operation.
- Knowledge: Strong knowledge of business process modeling, data structures, and integration between Dynamics 365 modules.
- Technical Proficiency: Proficiency in configuring entities, workflows, forms, views, and reports within Dynamics 365.
- Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex concepts to non-technical stakeholders.
- Problem-Solving: Strong analytical and problem-solving skills to identify issues and develop innovative solutions.
- Certifications: Relevant Microsoft Dynamics 365 certifications (such as MB-200, MB-210, MB-230, etc.) are preferred.
- Education: Bachelor's degree in Information Technology, or a related field, or equivalent experience.
- Language Proficiency - English & Mandarin
Additional Locations:
* Malaysia - Selangor - Petaling Jaya