Why Work at Lenovo
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Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
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Description and Requirements
Job Responsibilities
- Manage end-to-end requirement definition for our Consumer and SMB customers, and internal CCCOE stakeholders, to provide cross-functional web solutions using Agile methodologies.
- Become an expert in Lenovo's eCommerce Sales processes and best practices in the context of business priorities and go-to-market strategies.
- Own the Sales experience for consumer & SMB Sales contact center Sales tools, i.e., Customer Relationship Management (CRM) & Customer Data Platform (CDP).
- Focus on enriching Lenovo's consumer & SMB Sales tools to compliment new, and existing, processes to drive sales productivity.
- Identify process pain points and areas of opportunity in the customer journey to improve sales productivity and efficiency.
- Partner with leaders in the eCommerce organization to prioritize projects impacting both the consumer & SMB sales organization.
- Own the Sales experience in the CRM & Customer Data Platform (CDP) platforms for consumer & SMB Sales.
- Support SMB Lead Management processes, tools, and data; supporting a worldwide BMS and pipeline process.
- Assist building out and supporting the account & contact data strategy for SMB Sales, including Value Added Resellers (VARs).
- Perform ad-hoc analyses across multiple data sets and tools, e.g., customer segmentation, sales participation, propensity to buy, white space, etc.
- Coordinate with 3rd-party providers, Lenovo DT/IT, and other supporting teams to understand process impacts and estimate costs.
- Lead E2E blueprinting exercises with key stakeholders and functional digital product managers to ensure all integration, resources, and process dependencies are addressed prior to development.
- Document process flows, integration mappings and changes to Telesales and support procedures.
- Engage UX on research, concept work, wireframes, comps, and prototypes.
- Lead cadence calls with stakeholders and executives to communicate status, ensure that deliverables are on schedule, and open issues are being properly addressed.
- Define E2E UAT test cases for new requirements across 3rd-party and other dependent Lenovo teams.
- Establish business and web success metrics with our analytics team and monitor ROI.
- Work with stakeholders to ensure new processes and procedures are clearly documented.
- Ensure users are trained in new functions and how to manage enablement and issues.
- Report to executives on progress toward KPIs, trends, and projects.
Required Qualifications
- Bachelor's degree or higher required
- At least 5 years of professional experience, ideally in eCommerce sales enablement, contact centers, or product owner capacity supporting a global sales organization
- Experience in constructing complex solutions and documenting requirements
- Experience communicating/advocating for projects with executives
- Experience working in a collaborative and energetic team environment
- Excellent problem solving and decision-making skills; deal with ambiguity in a fast-paced e-business environment
- Self-directed and proactive
- Ability to work cross-functionally in order to achieve desired results, on time
- Able to work across various time zones; off-hours and long hours as needed
- A clear sense of accountability & ownership
- Effectively builds & delivers presentations to all levels of management
- Knowledge of JIRA, Adobe Analytics
Preferred
- Exposure to enterprise level Sales tools, e.g., Microsoft Dynamics or other CRM systems (Salesforce.com, Zoho, HubSpot, etc.), Outreach, ZoomInfo, Sales Navigator, etc. a plus
- Experience with Agile, Scrum or other product methodologies
Additional Locations:
* Singapore - Central Singapore - Singapore
* Singapore - Central Singapore - SINGAPORE