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Description and Requirements
Description:
The Windows Autopilot analyst is responsible for overall Autopilot operations to ensure data accuracy and service delivery of Lenovo Modern IT services for all customers.
Responsibilities:
Collect customer information and perform the onboarding process
Ensure all the registrations are applied correctly and in a timely manner
Execute quality checks
Troubleshoot errors by submitting Microsoft tickets or internal IT tickets
Identify potential gaps in the E2E process of the registrations
Join weekly calls with the ODT and proactively bring updates of issues/escalations
Required Skills/Knowledge:
- Effective written and oral communication in English
- Background of Microsoft Windows Autopilot (strongly preferred)
- Goal-orientated individual with strong time and task management
- Solution oriented skills
- Strong customer focus and ability to manage significant customer expectations
- Organized and methodical person with logical approach in addressing issues and strong analytical skills.
- Strong teamwork ethic
- Knowledge and consistent use of Microsoft Office
Additional Locations:
* India - Karnātaka - Bangalore
* India - Karnātaka - BANGALORE
NOTICE FOR PUBLIC
At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.
Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.
Kindly verify job offers through the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.