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Description and Requirements
The Job
- To provide pro-active monitoring on server, service and network status
- To provide L1 support to different application/ platform/ customer according to specified procedure
- To conduct scheduled task for daily operation
- To escalate case to 2nd line support and duty supervisor timely
- To perform change/ health check as specified operation procedure
The Person
- Higher Diploma/ Diploma in any discipline related to Information Technology/ Computer or equivalent and at least 1-year experience in service center operation and familiar in IT governance
- Good practical experiences in using MS Offices such as Word, Excel and Powerpoint.
- Knowledge and experience in switches, routers, wireless equipment will be an advantage
- Good command of written and spoken in Chinese and English
- Shift duty is required
Additional Locations:
* Hong Kong