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Description and Requirements
Lenovo's Services Support business is extremely critical in Lenovo's overall services led transformation journey. The Asia Pacific Services Support function is responsible for Services Delivery to all our customers across all Lenovo & Motorola entities in the Asia Pacific region (13 countries in scope).
As the AP Service Operations Lead, you will be responsible for the below -
- Devising & executing a future ready processes for AP ISS operations like capacity forecasting, Cost forecasting, RA% Analysis etc
- Implement key processes for MBG (given the scale up & growth of MBG business operations
- Oversee daily operations for AP ISS team through the team of operations managers (region + HQ incl MBG) - tracking metrics, generating insights & take pro-active actions
- Managing projects for service delivery scale up across key markets in Asia Pacific geography for both IDG & MBG e.g MBG Market entry in Indonesia, Vietnam & thailand etc
- Designing & executing consistent governance mechanisms to enable business visibility & decision making across all regions in Asia Pacific.
- Driving executive reviews by providing actionable insights to business leaders -Ensuring all performance measurements and KPIs are in line with business priorities.
- Ensuring data requests around reporting and dashboarding are met periodically. Drive the simplification, digitization & automation of reports and processes.
- Liaison with business and finance stakeholders to ensure measurement accuracy.
- Demonstrate strong partnership with all Services Support leaders and delivering customized support in terms of data analyses & insights basis business priorities.
- Leading a direct team of 6 (total team of 9) of Operation managers supporting the region ops & central AP HQ Ops; Develop the ops team capability and maintain overall team motivation.
- Time spent- Strategic- 20%, Tactical-30%, Operational-50%
What are we looking for- Competencies & Skills
- At least 15 years of relevant experience around Service Operations, preferably for Technology industry in the Asia Pacific geography
- Must have hands-on experience on devising & executing strong business processes.
- Experience as a Business PMO preferred
- Strong passion for metrics, business insights and analytics
- Mandatory to have people manager & senior stakeholder management experience & advanced excel skills
- Past exposure to building MIS / Dashboards (Power BI, Qlik etc)
Additional Locations:
* India - Karnātaka - Bangalore
* India - Karnātaka - BANGALORE
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