We're built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don't like spending our days in meetings and we skip committees altogether. At Lemonade, there's no such thing as going over someone's head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

Awarded 'best workplace'

Best Workplace and Best-Led Company by Inc. Magazine

"World Changing" by Fast Company

Recognized as a World Changing Idea by Fast Company Magazine

Ranked #1 Home insurance in America

Won best renters and homeowners insurance in America by US News, and others

Best Pet Insurance in America

Rated "Best Overall Pet Insurance" by Better Homes & Gardens

Rated 4.9 on the App Store

Among the highest rated apps of all time

What you're applying for

We're seeking an experienced automotive claims professional with a background in physical damage.

As part of the Claims Experience team, you will help build and execute a fully digital car claim experience. You'll assist with everything from a direct repair program to quality control, complex coverage decisions, instant/touchless claim handling, and high-tech fraud prevention.

In this role you'll

• Create, plan, and execute physical damage standard operating procedures
• Design and implement a world-class quality and control program around repair and total loss claim handling
• Implement cutting-edge claims technologies around instant estimating, touchless claims, total loss settlements, and salvage returns
• Work with vendor management to establish relationships that make Lemonade stand out in the industry
• Collaborate with the claims operations team to execute quarterly and annual OKRs at both the company and individual level

What you'll need

• 8+ years of automotive claims-handling experience, with appraisal skills
• BA Degree in Business Administration, Finance or a related field
• I-Car Platinum certified
• Expertise in SIU claim handling
• Extensive appraisal software experience and understanding of the industry landscape

• Proven ability to mentor, train, and develop team members across multiple business units
• Expertise in servicing complex auto claims, including litigation, as well as experience working with outside experts, attorneys, and public adjusters
• Have a strong working knowledge of telematics and the impact to claims and the repair industry
• Comprehensive knowledge of tort law and state and federal law as it applies to coverage and technical repair methodologies
• Ability to to work remotely

*Please note that we are unable to sponsor applicants for work visas

Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.

Lemonade's US base salary range for this full-time position is $110,000 - $130,000 + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location

Things to know...

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.