We're built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don't like spending our days in meetings and we skip committees altogether. At Lemonade, there's no such thing as going over someone's head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

Awarded 'best workplace'

Best Workplace and Best-Led Company by Inc. Magazine

"World Changing" by Fast Company

Recognized as a World Changing Idea by Fast Company Magazine

Ranked #1 Home insurance in America

Won best renters and homeowners insurance in America by US News, and others

Best Pet Insurance in America

Rated "Best Overall Pet Insurance" by Better Homes & Gardens

Rated 4.9 on the App Store

Among the highest rated apps of all time

What you're applying for

We're looking for a highly skilled leader to help manage and develop a team of claim advocates, specializing in total loss, theft, and fire claims.

As part of CLX leadership, you'll oversee a motivated group of advocates as they process theft, fire, and total loss claims. You will manage, develop, and execute on all matters quickly and efficiently, while surpassing customer expectations along the way.

In this role you'll

• Guide, mentor, develop, and manage a team of advocates
• Assist in handling claims, including addressing customer escalations and explaining coverage decisions
• Drive team performance using data to align on the biggest areas for improvement
• Lead regular team huddles on Zoom and engage your remote team via Slack
• Track and report performance metrics and team KPIs, using insights to inform future priorities
• Provide consistent, thoughtful, tangible, in-the-moment feedback to direct reports and peers to boost growth and performance

What you'll need

• 6+ years of auto claims experience, specializing in Physical Damage claims-handling
• 3+ years handling total loss claims and salvage management
• 3+ years handling theft and fire claims
• 2+ years in a leadership role managing a team of auto adjusters
• BA Degree in Business Administration, Finance or a related field
• Expertise in SIU claim handling
• Proficiency in Mitchell and Copart
• Experience working with large national auto service vendors
• Licensed as an Auto Adjuster in any state, preferably CA and TX
• Ability to manage a team remotely

*Please note that we are unable to sponsor applicants for work visas

Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.

Lemonade's US base salary range for this full-time position is $80,000 - $95,000 + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.

Things to know...

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.