Remote, United States | Claims Experience | Full-time
Not your everyday company
Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.
At Lemonade, you'll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.
Unlike most publicly traded companies, we're nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don't care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.
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We're built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don't like spending our days in meetings and we skip committees altogether. At Lemonade, there's no such thing as going over someone's head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.
As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.
Awarded 'best workplace'
Best Workplace and Best-Led Company by Inc. Magazine
"World Changing" by Fast Company
Recognized as a World Changing Idea by Fast Company Magazine
Ranked #1 Home insurance in America
Won best renters and homeowners insurance in America by US News, and others
Best Pet Insurance in America
Rated "Best Overall Pet Insurance" by Better Homes & Gardens
Rated 4.9 on the App Store
Among the highest rated apps of all time
What you're applying for
CLX Pet Advocate
We're looking for an empathetic, animal-loving individual to make a difference on our Pet Claims team.
Our CLX Pet Advocates help us settle pet claims efficiently and accurately by examining a pet's medical history as it relates to their insurance policy. You'll collaborate with cross-functional teams, such as Underwriting and SIU to assess risk and investigate losses-all while providing a best-in-class customer experience.
In this role you'll work closely with a variety of equally pet-obsessed people. We'll look to you to settle the most complex pet medical claims while surpassing customer expectations along the way.
In this role you'll
- Organize and prioritize daily tasks in order to resolve claims quickly
- Explain coverage decisions (including letters of determination) in plain English, without relying on jargon
- Document claim files accurately with claim determination based on medical records and policy provisions
- Obtain additional documentation using phone and email to complete the claim filed
- Work closely with other CLX team members to provide world-class service to our customers
What you'll need
- 5+ years of recent small animal vet tech experience; ER/specialty, strongly preferred
- 1+ years in a CLX Specialist role (for internal candidates only)
- Able to consistently exemplify the Lemonade values in all interactions with customers and colleagues
- P&C licensing/ Pet Insurance insurance knowledge and prior Pet claim handling experience, a major advantage
- A love for animals and unparalleled empathy for cats and dogs
- Desire to work in a unique, dynamic, fast-paced startup environment
- Strong written and verbal communication skills
- A surplus of patience and a positive approach to work and life
- Comfortable with, and adaptable to new technology and business tools
Lemonade's US base salary range for this full-time position is $60,000 - $70,000 plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.
*Please note that we are unable to sponsor applicants for work visas
Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.
Things to know...
Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.