Description
Looking for an opportunity to make an impact?
The Leidos Federal Health Solutions division is looking for individuals who feel they have more to give, want to learn new skills, and be part of a team with a rewarding mission supporting our Active-Duty Military and their families.
Join our team as a TRICARE Beneficiary Services Representative (BSR) Floater based in Vilseck, Germany! In this role, you will provide beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Specific services to TRICARE-eligible beneficiaries include customer support, beneficiary education, assistance in claims, appeals, and grievances processing, and healthcare support services designed to assist DHA in operating an integrated healthcare delivery system for all overseas beneficiaries. This great job opportunity makes a difference for so many of our valued military families!
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This requisition is for future openings only. Qualified applicants will be contacted and added to the pipeline for future needs.
Why Leidos?
The BEST and BRIGHTEST come to Leidos, where we take pride in making a difference for every person we support. Leidos offers great benefits including competitive paid time off (PTO), 10 paid holidays, flexible schedule, college tuition and technical certification assistance, on-the-job training support, paid parental leave, paid disability leave, and an incredible referral bonus program that rewards you for knowing and sharing great talent with us!
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
What you will do:
- Travel 25% to 75% of the time to multiple sites.
- Verify benefits eligibility and process enrollments, disenrollments, portability transfers, and more using the Defense Online Enrollment System (DOES), Customer Relationship Manager (CRM) systems, etc.
- Register TRICARE beneficiaries in the MHS Genesis system.
- Perform individual and/or batch Primary Care Manager (PCM) changes following the Military Treatment Facility (MTF) guidelines.
- Provide education on TRICARE resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person.
- Collect, process, retrieve, and disseminate transfer information for active-duty and active-duty family member portability/disenrollment processes.
- Conduct briefings for In-Processing, Out-Processing, Maternity, pre-separation/retirement, and other events.
- Provide basic claims assistance such as providing information on the status of claims.
- Collect and record Other Health Insurance (OHI) information into applicable systems.
- Assess the appropriate assistance level needed and refer or escalate as needed to address the issue at hand.
- Collect and report information on daily activities performed.
- Complete on a timely basis and comply with all HIPAA regulations, Leidos, and other training and refresher courses.
- Maintain confidentiality and proper handling of Protected Health Information (PHI).
- Provide remote support to Leidos BSRs at other sites.
- Provide shadow support to new BSRs as needed.
- Adhere to a business casual dress code.
- Other duties as assigned.
Basic Qualifications:
- High school diploma or GED, or equivalent years of experience.
- U.S. Citizenship
- SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee or US Contractor supporting the DoD
- Eligible for and ability to maintain ADP IT III clearance/Non-Sensitive Position, Tier 1
- Willing and able to travel to multiple sites from 25% - 75% of the time
- Three years' cumulative experience in the following areas:
- U.S. military healthcare delivery system or civilian managed care medical/administrative environment
- medical or clinical environment
- MHS Genesis or civilian healthcare computer system and in-processing medical claims
- customer service environment
You Also Need to Have These Skills:
- Fluent in English
- Proficient in written and oral communications
- Possess effective presentation skills
- Computer literate with Internet research experience
- Proficient with Microsoft Office 2010 or later applications-Word, Excel, PowerPoint, and Outlook
- Ability to respond tactfully with people on the phone and in person
- Ability to work independently and under general supervision
- Excellent organizational skills and time management skills
- Detail oriented
- Ability to multitask
Extra Awesome If You Have:
- Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
PAY NOTE:
The annual salary for this specific position is $34,500 and the program is not able to negotiate that.
With a position in Germany, you are also eligible for an annual foreign service premium in the amount of $3,500.
Original Posting Date:
2024-10-22
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $28,600.00 - $51,700.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.