Description

Looking for an opportunity to make an impact?

Leidos is seeking a Sr. ServiceNow Developer/Engineer to join our Mission Support Services (MSS) team. MSS is a shared service, internal investment group, supporting multiple Service Desks and ServiceNow implementations for both Leidos and Federal Government customers. You will be part of a 100% virtual team of 15 that develops, deploys, troubleshoots, and maintains ServiceNow applications which may include integration with other applications. This is a new position to further support our customers and their expanding ServiceNow needs.

At Leidos, where we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

• Supports development in an Agile framework, provides application software development services or technical support for one or more projects at any given time.
• Develops program logic for new applications or analyzes and modifies logic in existing applications.
• Ensures that system improvements are successfully implemented. Provide expert configuration of ServiceNow through systems development lifecycle.
• Codes, tests, debugs, documents, implements, and maintains software applications throughout the development lifecycle of the implementation.
• Perform administrative functions.
• Solves a range of straightforward problems and analyses possible solutions using standard procedures and analyzing possible solutions using experience, judgment, and precedents.
• Develops business process maps using a standard methodology and toolset with ServiceNow. Supports the creation of systems engineering documents and diagrams to support process development.
• Receives a moderate level of guidance and direction, able to work independently and in a team setting while keeping the Technical Manager informed of work completion and any unexpected issues.
• Requires expanded conceptual knowledge in own area of expertise while developing additional skill sets. Builds knowledge of the company, processes, and customers.
• Provide measurable input to new solutions, processes, or standards in order to achieve functional/project objectives. Documents pointing for velocity reporting.
• No direct supervisory responsibilities but may need to provide guidance/instructions to employees on the MSS team when requested by the Business Analysts, Technical Lead or MSS Management. Able to explain information to others in a straightforward manner.
• Assist in defining processes for technical platforms, system specifications, input/output and working parameters for hardware and/or software compatibility as requested by the Technical Lead.
• Collaborate with process owner(s), ServiceNow Technical Lead, and a variety of process stakeholders.
• Impacts quality of own work and the work of others on the team; works within guidelines and policies. Understands key business drivers; uses this understanding to accomplish own work.
• API, out of the box and customized, implementations with ServiceNow.
• Ability to represent the team in customer meetings and requirements as a Sr. Developer or fill in for the Technical Lead or Business Analyst as needed.
• Lead ServiceNow version upgrades when needed.
• Demonstrates experience building and maintaining constructive relationships among customers, stakeholders, technical teams, contractors, and senior level staff.
• Presentation and requirements elicitation skills. Ability to support Business Analysts, requirements gathering, and story writing or review as needed.
• Experience with UI Actions, UI Policies, Business Rules, Client Scripts, Script Includes, Catalog Client Scripts, Catalog UI Policies, Email Scripts, Roles / Groups.

• Bachelor's degree with 8+ years of relevant experience which should include hands-on, direct development and implementation experience with the ServiceNow Platform/Modules. Or Master's degree with 6+ years of prior relevant experience. High school diploma with additional experience may be considered in lieu of degree.
• Must have ServiceNow development experience across multiple modules in particular experience with Customer Service Management (CSM) and ITSM.
• Ability to obtain and maintain a public trust clearance (higher level clearance may be required for some projects including specific clearances from US Government agencies).
• Experience and domain knowledge related to data processing and Agile processes.
• U.S. Citizen.
• Flexible to work occasional nights/weekends when need to support releases or to meet critical milestones.
• Certified System Administrator.

• Additional ServiceNow implementation experience with any of the following: Asset management, Incident management, ITSM agent workspace, ITSM virtual agent, ITSM predictive intelligence workbench, Problem management, Product catalog, Request management, Service catalog, CMDB and Change Management.
• Additional ServiceNow certifications.
• ITIL v3/v4 Foundations certification.
• Experience w/ Tableau, Splunk, JIRA, AWS, Azure and other 3rd party network and visualization tools.