Description
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
About Us:
Leidos Chief Information Office Services (CIO Services) is the internal Information Technology (IT) delivery arm of Leidos, serving both the 50,000 Leidos employees globally and the customers that Leidos supports and is committed to delivering innovative solutions that drive digital transformation for our clients. We are looking for a motivated and proactive ServiceNow Intern to join our dynamic team. This internship offers the opportunity to gain hands-on experience working with ServiceNow, a leading IT Service Management (ITSM) platform, and contribute to the implementation of critical business solutions.
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Job Description:
As a ServiceNow Intern, you will have the opportunity to support our ITSM, ITOM, ITAM, CMDB, IRM, Change, Incident, Problem, Knowledge and NowAssist initiatives and gain valuable experience working on a variety of projects within our ServiceNow environment. You will work closely with very experienced professionals to learn the ins and outs of ServiceNow, assist with platform customization, configuration, and integration, and help improve IT processes through automation and ServiceNow best practices.
Primary Responsibilities:
- Assist with the implementation and configuration of ServiceNow modules including Incident Management, Change Management, and Service Catalog
- Support the customization of ServiceNow workflows, business rules, and scripts under the guidance of senior team members
- Participate in testing and troubleshooting ServiceNow solutions to ensure they meet business needs
- Collaborate with cross-functional teams to gather requirements and translate them into technical solutions within the ServiceNow platform
- Assist with data integration and migration tasks between ServiceNow and other systems
- Document process flows, workflows, and other technical specifications for ServiceNow configurations
- Attend team meetings, contribute to discussions, and help identify opportunities for improvement in existing processes
- Develop knowledge and skills related to ITIL best practices and ServiceNow platform updates
Basic Qualifications:
- Currently pursuing a degree in Computer Science, Information Technology, Engineering, or a related field
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively within a team
- A passion for learning and growing in the field of IT Service Management
- US citizenship
Preferred Qualifications:
- Familiarity with ServiceNow or other ITSM platforms
- ServiceNow "on demand" training
- Prior Help Desk experience to aid in troubleshooting is a plus, but not required
- Personal interest in ServiceNow and/or interest in starting a career as a ServiceNow professional
Why Intern with Us?
- Gain hands-on experience with one of the most widely used ITSM platforms
- Opportunity to work with a supportive, talented team and learn from experienced professionals
- Exposure to real-world projects and the chance to make an impact
- Potential for future full-time opportunities upon successful completion of the internship
If you're ready to launch your career in IT Service Management and gain valuable experience in a fast-paced, innovative environment, we encourage you to apply!
Original Posting:
March 6, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $46,800.00 - $84,600.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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