Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Service Desk Analyst

AT Leidos
Leidos

Service Desk Analyst

Canberra, Australia

Description

We seek a Service Desk Analyst to join our team, which maintains multi-user computer systems and assists end users in person and through technology.

Our Bungendore-based team (near Canberra) supports a group that ensures critical information reaches the right people at the right time, directly impacting ground operations.

This project requires the successful applicant to be an Australian Citizen with a current NV-2 level security clearance.

Working together with our Leidos Team and the customer, this position will work within

  • Account Management: Create and manage administrator and service accounts and maintain clear system documentation.
  • Performance Tuning: Optimise system performance.
  • Software Installation: Deploy system-wide software.
  • Storage Management: Manage and optimise storage space.
  • Server Maintenance: Support and maintain server platforms and related applications.
  • Monitoring: Manage enterprise-wide monitoring platforms.
  • Documentation: Create technical documentation, including plans, procedures, and manuals.
  • Liaison: Facilitate communication between teams and manage delivery and escalation processes.
  • Project Management: Plan, monitor, and report on team activities.

Want more jobs like this?

Get jobs in Canberra, Australia delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

Work conditions

  • This position is based 100% on-site
  • Core hours: Three rolling shifts between 0600-1800hrs.
  • Occasional on-call and weekend work.

Essential

  • Experience in server, desktop, and Active Directory administration in a medium-to-large scale environment.
  • Proficiency in multi-domain/Active Directory and TCP/IP networks.
  • Knowledge of Windows Active Directory, DHCP, DNS, Networking, Storage, and Backup.

Preferred

  • Experience with server hardware, VCE vBlock, NetApp, EMC, and Cisco hardware.
  • Familiarity with SCCM, SCOM, SharePoint, EMC Networker, Citrix VDI, and McAfee products.
  • ITIL Foundation v3 certification.
  • Expertise in VMware management suite and SharePoint.

What You'll Love

This is an essential role for us, and you can significantly impact your team, stakeholders, and the business as a result.

The company's diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos is an Equal Opportunity Employer.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Client-provided location(s): Canberra ACT, Australia
Job ID: Leidos-R-00155284
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program