Service Desk Analyst

Description

• Life Days are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full-timers), you can accrue up to 12 days of leave per year.
• Leidos Life Hub provides access to discount offers or cashback rewards with over 400 Australian and International retailers.
• We work from our Office in Canberra and a Government facility near Bugendore - 100% from site
• Due to the nature of the role, you must be an Australian Citizen and hold an active NV-2 AGSVA security clearance.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Our team works from Bungendore and Canberra and supports a group that ensures critical information reaches the right people at the right time, directly impacting ground operations.

Your New Role and Responsibilities

We seek a Service Desk Analyst to join our team, which maintains multi-user computer systems and assists end users in person and through technology.

Working together with our Leidos Team and the customer, this position will work within

• Account Management: Create and manage administrator and service accounts and maintain clear system documentation.
• Performance Tuning: Optimise system performance.
• Software Installation: Deploy system-wide software.
• Storage Management: Manage and optimise storage space.
• Server Maintenance: Support and maintain server platforms and related applications.
• Monitoring: Manage enterprise-wide monitoring platforms.
• Documentation: Create technical documentation, including plans, procedures, and manuals.
• Liaison: Facilitate communication between teams and manage delivery and escalation processes.
• Project Management: Plan, monitor, and report on team activities.

What You'll Bring to Make an Impact

• Experience in server, desktop, and Active Directory administration in a medium-to-large scale environment.
• Proficiency in multi-domain/Active Directory and TCP/IP networks.
• Knowledge of Windows Active Directory, DHCP, DNS, Networking, Storage, and Backup.

Preferred

• Experience with server hardware, VCE vBlock, NetApp, EMC, and Cisco hardware.
• Familiarity with SCCM, SCOM, SharePoint, EMC Networker, Citrix VDI, and McAfee products.
• ITIL Foundation v3 certification.
• Expertise in VMware management suite and SharePoint.

Don't worry if you don't tick all the boxes - if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Next Steps

• To apply for this role, follow the links or apply via our Careers page.
• Recruitment process - 1 virtual interview and/or 1 face-to-face & background checks.
• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team careers.au@au.leidos.com if you'd like to discuss any additional support during your application or throughout the recruitment process.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.