Description
Leidos is seeking a SCCM/MECM System Administrator to support a large enterprise IT contract for the DOD. The System Administrator will maintain operations across multiple enclaves, classifications, and time zones. The System Administrator provides systems and software Operations and Maintenance (O&M) support in a large multi-enclave enterprise environment utilizing Microsoft's Endpoint Configuration Manager (MECM), previously known as System Center Configuration Manager (SCCM). This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.
This role requires an individual that is technical, customer oriented and familiar with utilizing Microsoft tools and software in addition to IT Service Management software such as Service Now or Remedy. This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication skills to communicate effectively with customers and leadership and properly document problems and resolutions. This role is responsible for interacting with customers to handle service inquiries and problems in a Tier 2 role.
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Duties include examining complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair, troubleshoot Windows OS imaging issues, software and patch deployment issues, and general system problems with customers accessing installed software. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals in this role may be required to remotely log into
customer's endpoint (desktops and/or servers) in order to troubleshoot and perform technical software configuration, rebooting, and other remedial actions.
Primary tasks
- Experience with interacting with customers to handle service inquiries and problems.
- Support implementation, troubleshooting and maintenance of SCCM/MECM Distribution Points and core servers. Rapidly distinguish isolated user problems from enterprise-wide application/system problems.
- Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
- Document initial troubleshooting for complex issues and coordinate with Tier 2 and Tier 3 to assist with resolution.
- Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
- Assist Deskside Support personnel experiencing issues reimaging workstations and troubleshoot local Distribution Point access.
- Support customer requirements in a 24/7/365 mission environment.
- Provide general systems administration mentoring and training to 24/7/365 IT Operations Center (ITOC) personnel.
- Develop and update Standard Operating Procedures (SOPs) and monitoring documentation for 24/7/365 ITOC personnel.
Basic Qualifications
- Experience with Tier 2 system administration of Microsoft Endpoint Configuration Manager (MECM) servers and troubleshooting customer issues utilizing the service.
- Experience with Scripting/Automation using Microsoft PowerShell, or other scripting languages
- Experience with interacting with customers to handle service inquiries and problems
- Experience troubleshooting issues in a growing environment
- Experience with log reviews, incident analysis, and identification of issue trends
- Experience with server patch management methodologies
- Experience with Operating System (OS), software and patch deployments via SCCM/MECM
- Ability to manage time appropriately, triage incidents, and respond accordingly to issues impacting mission critical customers and services
- Strong oral and written communications skills
- Track record of working effectively within a team, and support to peers toward improved processes and results
- Experience with IT Service Management solutions such as Service Now or Remedy
- Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) - IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher)
What sets you apart?
- Certification relating to Microsoft Endpoint Configuration Manager (MECM), System Center Configuration Manager (SCCM), or Microsoft 365 Certified: Endpoint Administrator Associate
Education
- Bachelor's degree with 2 - 4 years of relevant experience, Master's degree with less than 2 years of prior relevant experience, Associate's with 4 years of related experience or High School Diploma with 6 years of related experience can be used in lieu of Bachelor's degree.
Security Clearance
- Due to the nature of the government contracts we support, US Citizenship is required.
- TS/SCI with Polygraph required for Position OR TS/SCI and willingness to obtain and maintain a specific polygraph.
ISEO
Original Posting:
March 20, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $57,850.00 - $104,575.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.